Amy Hankins
Grapevine,TX
Summary
Proven leader and efficient problem-solver, adept at multitasking and thriving in high-pressure environments. At HoM - Heaven on Main Spa, I enhanced guest retention through exceptional customer service and streamlined processes, leveraging strong computer skills and a friendly, positive attitude. Demonstrated ability to mentor staff, fostering teamwork, while efficiently managing time and resources. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
22
22
years of professional experience
Work History
Stay-at-home Mom
The Hankins House
10.2002 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Manager
HoM - Heaven on Main Spa
02.2023 - 11.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Kept accounts in balance and ran daily reports to verify totals.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
High School Diploma -
Lamar High School
Arlington, TXSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Dependable and Responsible
- Multitasking Abilities
- Computer Skills
- Verbal Communication
- Calm Under Pressure
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Work from home optionHealthcare benefitsPaid sick leaveCompany CultureTimeline
Front Desk Manager
HoM - Heaven on Main Spa
02.2023 - 11.2023
Stay-at-home Mom
The Hankins House
10.2002 - Current
High School Diploma -
Lamar High School