Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amy Hanzey

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
years of professional experience

Work History

Woodforest National Bank

Retail Banker
04.2019 - 03.2020

Job overview

  • Identified, marketed and recommended bank products and services to achieve individual sales.
  • Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
  • Reached out, generated appointments and built new relationships to grow business.
  • Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.

Hampton Inn Heath/Newark

Assistant General Manager
07.2011 - 03.2019

Job overview

  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Utica High School
Utica, OH

High School Diploma
06.2001

University Overview

Skills

  • Quick learner
  • Attention to detail
  • Good listener & follows directions
  • Hard working

Timeline

Retail Banker
Woodforest National Bank
04.2019 - 03.2020
Assistant General Manager
Hampton Inn Heath/Newark
07.2011 - 03.2019
Utica High School
High School Diploma

Similar Profiles

CREATE PROFILE
Amy Hanzey