Summary
Overview
Work History
Education
Skills
Websites
Certification
Career Highlights
Accomplishments
Work Availability
Quote
Timeline
ProjectManager
Amy Harbour

Amy Harbour

Houston,TX

Summary

Resourceful Product executor with over 20 years of results-oriented experience in business intelligence, operations management, data as a service products and financial services user experiences. Ethical professional with demonstrated success in developing and implementing innovative products and solutions using the latest infrastructure, data processing and UI/UX experiences available. Versatile leader recognized for driving results in a collaborative, inclusive manner. Product and Technology Management expert with extensive experience leading large-scale global projects and engineering teams to success in both Fortune 100 and Fintech start-up companies. VOC-driven consultant with under the belt, best-in-class experiences delivered across divergent industries (healthcare, fintech, credit card and lending).

Overview

23
23
years of professional experience
1
1

Certified Scrum Master

1
1

Six Sigma Blackbelt

1
1

SAFe Release Train Engineer

1
1

Patent

Work History

Vice President – Product and Platform Delivery

Doublecheck Solutions (DCS)
Austin, TX
11.2020 - Current
  • Product and Technology pioneer - transformed PowerPoint slides to a working data processing platform and User interfaces
  • Designed industry-disruptive data integration and processing systems in the Non-sufficient Funds and Overdraft business for Credit Union and Bank clients
  • Brokered technology partnerships with the largest Banking cores (Jack Henry, Fiserv DNA, etc) and Digital providers (NCR, Fiserv Architect, Banno, Q2, etc) in the financial services industry
  • Executive Leadership team member with daily and weekly CIO and CEO reports, issue communications, product recommendations
  • Institutionalized data ingestion, amalgamation, presentment, and governance processes for NSF and ODF transaction processing
  • Led both GCP and Azure technology pillar teams to deliver front and back of the house solutions.

Senior Project Leader (Director)

Core10
Franklin, TN
04.2019 - 12.2020
  • Executive Leadership team participant
  • Delivered 72 UI/UX pages, 2 databases and 27 data algorithms in 72 days for the Fanfest Wagering Exchange company
  • Managed the NavMD Healthcare analytics UI/UX project which included Risk data ingestion (co-morbidity, biometrics, etc.), Interactive Risk modeling and Actuary reporting
  • Executed the project delivery of a new CarePayment (medical expense finance) patient/provider experience
  • Relationship Management for key clients (NavMD & CarePayment)
  • Scrum Master for technology teams delivering UI/UX, data ingestion and healthcare analytics projects
  • Project Financial management – budget management, project risks and issues updates, weekly client status reporting.

Technical Project Manager, Product Owner, Scrum Master, Release Train Engineer

American Express
New York, NY
12.2000 - 04.2019
  • Product Owner – Managed Product Backlog, Stakeholder communications, Requirements Definition, Definition of Done, Acceptance Criteria creation, !,2 and 3 Year Roadmap.
  • B2B and B2C UI/UX and Data product management, business development, innovative solutionist
  • Global Vendor Partner Management – Vendor partner relationships, Vendor resourcing and 3rd Party Application liason for Banking Core and Digital platforms
  • SWAT Team leader for client escalations Program and Project Management – Expert Risk identification and mitigation strategist, demonstrated ability to deliver exceptional results
  • Target Process, Jira, Azure DevOps, Rally, Microsoft Project, Clarity, ServiceNow.
  • Data Owner: Subject Matter Expert designation within American Express employee rosters
  • Mining, Ingestion, Transformation, Analysis, Reporting and Governance Team Leadership: Cultivating high-performing engineering teams, passionate teamwork advocate, successful on/offshore vendor management
  • Global Customer Retention: Statement of work (SOW), Request for Proposal (RFP) and Service Level Agreement (SLA) formation and management, VOC advocate
  • 6Sigma in Action - Corporate Card Data Ingestion Platform – Reduced cycle time and process errors by 70% while managing the Global Data File System (GDFS) application, Responsible for 62,000+ daily data file ingestions
  • Monitored budgeting and tracked project costs to ensure financial success of projects.
  • Reviewed deliverables prepared by team before passing to client.
  • Lead weekly status meetings with stakeholders to review progress and address issues.
  • Managed multiple projects with competing deadlines in a fast-paced environment.
  • Established relationships with external partners, clients who may provide services, products needed for successful completion of a project.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Collected and reviewed project stakeholder requirements with help of meetings, walkthroughs and interviews, produced business requirements documentation and created mock-ups.
  • Devised project strategies and scopes in accordance with established methodologies to handle every aspect, from conceptualizing ideas to implementing plans and optimizing operations.
  • Worked with end users, technical professionals, administrators and testers to review requirements, conduct tests and implement solutions.
  • Prepared and integrated systems processes, plans and processes in alignment with established specifications and feedback gained from technological surveys and personal interviews.
  • Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Documented new features and strategies as well as user stories and criteria for acceptance.
  • Outlined new feature plans and specifications.
  • Worked to gather customer requirements, clarify specifications and translate into product backlog.
  • Increased on-time daily processing performance by 45% and sustained a 99.95% on-time daily performance metric post-improvements for the Global Data Files System, encompassing tracking of over 65,000 daily files.

Education

Bachelor of Arts (BA) in General Studies, Business Management & Statistics, Cyberwarfare (24hrs) -

Marshall University

Skills

  • Strategic Product Planning
  • Customer Service and Operations
  • SWOT and Risk Management
  • Six Sigma Process Improvement
  • FinTech Business Development
  • Data Amalgamation and Governance
  • C-Suite/Executive/Board Relations
  • Stage 0 – 5 Financial Services/Healthcare Product and Platform delivery
  • Start-Up Operations & Leadership
  • Agile Practitioner/SDLC Expert
  • Product & Business Strategy refinement
  • Project & Program Management facilitator
  • Servant Team Leadership & Management
  • Performance Data Analysis
  • OKRs and KPIs
  • Negotiation and Persuasion
  • Portfolio and Finance Management
  • Critical Thinking
  • Verbal and Written Communication
  • Proposals and Presentations
  • Results-Driven
  • Process Optimization/Improvements
  • Process Improvement
  • Contract Negotiation
  • Client Relationship Building
  • Operations Management
  • Product Demonstrations
  • Product Roadmap expert
  • Business Storytelling
  • Cross-functional Team leadership
  • Cross-border project execution and management

Certification

  • PowerMBA (in progress)
  • The Power Business School
  • Certified Scrum Master (CSM)
  • Six Sigma Black Belt
  • SAFe Release Train Engineer
  • US Patent Inventor - 15/429997 – Data Amelioration and Reformation System

Career Highlights

  • Stage 0 B2C Doublecheck Solutions Product and Platform Delivery – disruptive NSF and Overdraft transaction : Transformed a slideware presentation into parallel working technology pillars (Google Cloud Platform and Azure) with an innovative User Experience that will disrupt the Non-sufficient and Overdraft Fee processing for banks and credit unions.
  • Siemens Charge Volume Retention Initiative: Brokered RFP retention of 2billion in annual corporate card charge volume managing data analytics and improvements projects to support Siemens business needs. Received Outstanding Collaborator award.
  • American Express/American Express Global Business Travel Company Split Up: Orchestrated and executed the separation strategy for the shared logical and physical databases, data ingestion processes and client BI reporting between AMEX and AMEX Global Business Travel during the company split in 2018when the companies split. Received Outstanding Contributor award.
  • American Express 6Sigma in action – Increased daily on time performance by 45% and decreased processing errors by 70% to achieve 99.95% daily performance metric post-improvements for the Global Data File System that processed over 62,000 files daily.
  • Data Quality metrics creation and automation, delivering first-in-class statistical monitoring for all American Express Global Corporate Card customers.
  • Data Amelioration, Reformation and Analytics Patent recipient in 2017
  • Amazon/American Express Cobrand Initiative: Energized the team responsible for the Amazon API data ingestions and created matching algorithms for Amazon Line-Item Detail and Corporate Card charge transaction matching.
  • NavMD Healthcare Analytics Platform: Client relationship management agent and technology team leader responsible for delivering a data ingestion platform and UI/UX experience to insurance actuary clients. The Aviso product allows actuaries to model different healthcare plans based on data driven analytics, including biometric and co-morbidity modeling.

Accomplishments

  • American Express - Outstanding Collaborator for the Amex/Amex GBT Data Environment separation project. Responsible for physically and logically separating 27 shared data stores and remediating over co-mingled reporting applications.
  • American Express - Chairmans Award for Quality -3 years in a row

Work Availability

monday
tuesday
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friday
saturday
sunday
morning
afternoon
evening
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Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Vice President – Product and Platform Delivery

Doublecheck Solutions (DCS)
11.2020 - Current

Senior Project Leader (Director)

Core10
04.2019 - 12.2020

Technical Project Manager, Product Owner, Scrum Master, Release Train Engineer

American Express
12.2000 - 04.2019

Bachelor of Arts (BA) in General Studies, Business Management & Statistics, Cyberwarfare (24hrs) -

Marshall University
Amy Harbour