Amy Harper
Haysville,KS
Summary
Dynamic leader with proven success at Uhaul Moving and Storage, enhancing customer satisfaction and optimizing operational efficiency. Excelled in strategic decision-making and effective team leadership, fostering a collaborative environment. Achieved significant improvements in cash management and staff development, driving sales growth through targeted strategies. Skilled in client support and problem-solving, ensuring compliance and safety standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Asst. Manager
Uhaul Moving and Storage [Corporate Location]
10.2019 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Education
High School Diploma -
Campus Highschool
Haysville, KS05-1999
Skills
- Client Support
- Cash Management
- Effective Team Leadership
- Strategic Decision-Making
- Customer relations
- Time management
- Problem-solving
- Task delegation
- Staff supervision
- Staff training and development
- Team motivation
- Staff management
- Goal setting
Accomplishments
directly following high school in 1999 I enrolled in BCCC. I graduated in January 2000 with my certification as a patient car Tech. I got a lot of my PCT experience in the Hospitals. I gained my CNA/pct training there. I was a float at St.Joeseph Hospital & St Francis Hospital through a couple staffing agencies for a period of time. I also worked at the Select specialty Hospital when I was pregnant with my middle daughter. I Left that job because i went on maternity permanent leave. I love working with all people Directly. I Love to be able to help[ all I can. I am very compassionate person and determined to make a impact with the youth. My friend Milt is a Director at prairie view and has recommended me to try to get employed with prairie view. I am very willing to relocate right next door if need be. I am also currently a student through UAGC, my academic major is Behavioral science in Psychology. I am super excited about where I am headed in my career. My passion is to work with our youth today and strive to make some kind of a difference a hopefully a better future for them. I am not cpr certified, I have been more than once in my past, and am more than willing and able to do the certification class again. Thank you all for your time and I am really hoping to be working with your team in the nearing future. Amy Harper
Certification
management
Patient Care Tech/CNA
Dental asst.
Languages
English
Native or Bilingual
Interests
I love Psychology Naturally, my family Im huge on Boxing about 8 to 12 yrs ago I Boxed competed in Boxing for three and a half years, and absolutely loved it Im interested and making a better future for myself and my husband and also my three daughters
- Community Cleanup
- Enjoy participating in [activity] for overall physical and mental well-being
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Knitting and Crocheting
- Rock Climbing
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Participate in [sport 1] and [sport 2], as recreational activities to maintain physical fitness
- Interior Design
- Acting and Theater
- Blogging
- Enjoy creating and following travel blogs and vlogs
- Participating in local clean-up initiatives
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Horseback Riding
Timeline
Asst. Manager
Uhaul Moving and Storage [Corporate Location]
10.2019 - 07.2021
High School Diploma -
Campus Highschool
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