Amy Harrell
Talladega,AL
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable CSR offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 5 years. Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 5-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
14
14
years of professional experience
Work History
Cashier
Piggly Wiggly
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Taxi Driver
BC Taxi
10.2021 - 07.2023
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Upheld high standards of cleanliness, sanitation, and service.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Followed road rules to protect passengers and prevent accidents.
- Handled upkeep for taxi, added fuels, cleaned exterior and sprayed out interior.
- Managed preventive maintenance on vehicle to maintain optimal condition.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Obtained fares from passengers, issued change and secured cash from theft.
Cook, Delivery Driver
Custom Pizza
01.2010 - 12.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Knitter
Brecon Knitting Mill
09.2020 - 02.2021
- Observed woven cloth to detect weaving defects.
- Loaded knitters or creels with specific yarn based specifications laid out by production sheets and client orders.
- Set up and calibrated equipment for exact yarn and product needs to maintain efficient, accurate runs and high customer satisfaction.
- Performed quality inspections on orders and final products to verify conformance with work orders and internal quality standards.
Assistant Manager
Citgo
01.2020 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Manager
Raceway Gas Station
05.2018 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Caregiver
Private Home
04.2017 - 05.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
CNA
Citizens Baptist Medical Center
01.2016 - 04.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
CNA
Talladega Nursing Home
05.2015 - 01.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CSR
Title Cash
01.2014 - 05.2015
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certified Nursing Assistant - Nursing
Talladega Nursing Academy
Talladega, AL05.2016
GED -
Central Alabama Community College
Alexander City, AL03.2015
Skills
- POS Systems
- Customer Assistance
- Cash Handling
- Product Recommendations
- ID Verification
- Payment Collection
- Drawer Balancing
- Customer Service
- Payment Processing
- Cash Register Operation
- Product Restocking
- Inventory Control
- Inventory Management
- Cash Handling and Management
- Cash Register Systems
- Purchase Assistance
- POS System Operations
- Staff Training
- Time Management Skills
- Customer Relations
- Liquor Regulations and Compliance
- Order Taking
- Reports and Documents
- Spirit, Wine, and Beer Expertise
- Money Handling
- Currency Counting
- Written and Verbal Communication
- Identification Checks
- Cash Management
- Liquor Law Compliance
- Cleaning and Sanitizing
- Compassionate Communication
- Complex Problem-Solving
- Attention to Detail
- Toileting Assistance
- Maintaining Confidentiality
- Patient Care
- Multitasking Abilities
- CPR Certification
- Vital Signs Monitoring
- Patient Transfers
- Medication Administration
- Bathing Assistance
- Infection Control
- Feeding Assistance
- Dressing Assistance
- Patient Relations
- Direct Patient Care
- Patient Lifting
- Telephone Etiquette
- Account Management
- Written Communication
- Computer Literacy
- Customer Focus
- Multitasking
- Time Management
- Complaint Handling
- Positive Attitude
- Problem Solving
- Call Center Experience
- Meeting Deadlines
- Scheduling Appointments
- Bookkeeping
- Office Management
- Scheduling
- Microsoft Office
- Schedule Management
Timeline
Cashier
Piggly Wiggly
10.2023 - Current
Taxi Driver
BC Taxi
10.2021 - 07.2023
Knitter
Brecon Knitting Mill
09.2020 - 02.2021
Assistant Manager
Citgo
01.2020 - 09.2020
Manager
Raceway Gas Station
05.2018 - 09.2019
Caregiver
Private Home
04.2017 - 05.2018
CNA
Citizens Baptist Medical Center
01.2016 - 04.2017
CNA
Talladega Nursing Home
05.2015 - 01.2016
CSR
Title Cash
01.2014 - 05.2015
Cook, Delivery Driver
Custom Pizza
01.2010 - 12.2022
Certified Nursing Assistant - Nursing
Talladega Nursing Academy
GED -
Central Alabama Community College