Amy Harris

Work History

Silfex - A Division of LAM Research

11 2020 - Current

DCS Management, Responsible for resolving IT/Plex ERP issues, including updates to SCCM, Active Directory, SharePoint, and Confluence Libraries
Manage onboarding and employee de-provisions, track SCCM assets, update AD roles, and manage assets for over 1700 employees
Troubleshoot part and job route issues on the fast-paced semi-conductive manufacturing floor
Create and Lead training for Plex ERP systems, teaching investigative methods for part/container issues found during the production process
Create, update, and edit documentation for information systems, Plex ERP resources, and DCS libraries
Manage and maintain IT projects for tracking inventory, setting up operational work areas, asset management and workflow control processes
Report, present, and distribute IT operations data to onsite and remote peers, management, and users.
Actively contributed ideas during strategy sessions that resulted in increased member engagement.

Brave Horse Show Park

2016.10 - 2023.03

Directed end-to-end financial and accounting management of construction and operations processes of a 90+ acre facility
Managed staff recruitment and training, fostering strong relationships and empowering individual growth
Generated $1M revenue by strategically overseeing facilities and programs' growth and initiatives
Led advancements of five disciplines and revenue streams to include and enhance professional horse and rider development
Facilitated brand creation and development by enlisting social media platforms and online initiatives
Responsible for management and control of operations inventory for 20+ events and programming enterprises annually.
Evaluated market trends to identify emerging opportunities and inform strategic decision making.

Twin Horse LLC

2016.10 - 2023.03

Developed premier equestrian business finding success in training, importing, and selling multi-disciplined equestrian mounts creating income of 1M annually
Communicated with multiple local businesses to generate six-figure advertising revenue each year
Create trusted performance initiatives resulting in increased production and individual success
Create and implement brand strategies for individual growth, based on empowering user achievements and encouraging personal successes.
Evaluate market trends to identify emerging opportunities and inform strategic decision-making.
Secure lucrative partnerships by establishing strong supportive relationships with key industry players.
Network across multiple disciplines and customer bases to increase sales opportunities and contacts.

Chase Manhattan Mortgage

2002.04 - 2006.11

Created Peer training program, audited assessment measures of individual growth, and provided feedback and coaching to 25 team members quarterly
Developed peer and individual resolution tracking methods resulting in a 96% satisfaction rating for customer escrow interaction and explanation
Increased employee and customer retention by creating an Escrow Training Program and Escalation Education System
Responsible for creating and expanding cross-training programs to teach associates crossover skills, both customer service and retention services.
Continuously assessed and adapted project timelines as needed to accommodate shifting priorities or unforeseen obstacles, ensuring successful completion of deliverables within established deadlines.
Facilitated productive meetings among team members to foster collaboration, brainstorm ideas, set goals, monitor progress, and address concerns.
Implement innovative solutions for escalated challenges encountered while troubleshooting issues effectively and promptly.

Battelle Memorial Institute

1999.07 - 2002.03

Employed drug validation processes for vaccine development and treatment in microbiology and derma-toxicology research for 20+ product innovations
Responsible for the expansion and improvements to the animal enrichment programs at the company's remote facilities
Created documentation for tracking initiatives in animal behavior research
Created cost studies, expense reports, proposals, and presentations for department and government review
Implemented Government and international calibration schedule standards for research and program development
Supervised safety drills and regulation reviews of company and government protocols resulting in increased efficiency and better safety standards across divisions
Responsible for providing ongoing training in safe handling procedures, protocols, and equipment operations for derma-toxicology studies
Maintained government security clearances.
Train and mentor new lab members on proper techniques and equipment usage, promoting a culture of continuous learning and improvement.
Maintain a safe and organized laboratory environment, to ensure compliance with safety regulations and best practices.
Optimized laboratory protocols, resulting in reduced material waste and cost savings for the department.