Amy Harris
Franklin Grove,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Store Manager
Snyders Pharmacy
Dixon, IL
09.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Account receivable and payable.
Store Manager
Family Video
Dixon, IL
05.2010 - 09.2015
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise.
- Completed point of sale opening and closing procedures.
Customer Service Representative
Varga's Collision Center
Dixon, IL
05.1999 - 09.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed insurance claims to assist customers.
- Processed payroll, accounts receivables, and accounts payables.
- Organized production to increase efficiency.
Education
Associate of Science - Education
Sauk Valley Community College
Dixon, IL Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
Timeline
Store Manager
Snyders Pharmacy
09.2015 - Current
Store Manager
Family Video
05.2010 - 09.2015
Customer Service Representative
Varga's Collision Center
05.1999 - 09.2007
Associate of Science - Education
Sauk Valley Community College
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