Amy Harris
Sedona,AZ
Summary
Dynamic Administrative Office Manager with a proven track record at Desert Star Community School, excelling in office administration and account reconciliation. Expert in enhancing operational efficiency and fostering a collaborative environment. Skilled in training and coaching teams, driving significant improvements in productivity and employee engagement. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
42
42
years of professional experience
Work History
Administrative Office Manager
Desert Star Community School
08.2022 - Current
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
General Manager
Gap Inc., Gap Factory
08.2002 - 09.2017
- Led a team of 20-30 associates and three assistant managers in achieving $11M in annual sales across Men’s, Women’s, Kids, and Baby departments.
- Partnered with assistant managers to deliver exceptional customer service, resolving escalations and boosting retention in a high-traffic environment.
- Oversaw Gap’s brand visual standards across 8,000 sq ft, guiding assistant managers to refresh displays weekly, driving impulse sales.
- Analyzed sales data with assistant managers to optimize staffing and inventory, increasing conversion rates.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Ensured seamless integration of Men’s, Women’s, Kids, and Baby departments by empowering assistant managers to balance merchandising and staffing
General Manager
Tommy Hilfiger Company Store
01.1996 - 08.2003
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Store Manager
Royal Robbins Factory Outlet
10.1990 - 10.1995
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Informational Systems Coordinator
ShopRite
01.1983 - 09.1990
Education
Developmental Psychology
Elizabeth Seaton College
Yonkers, NY01-1983
Skills
- Scheduling and calendar management
- Office administration
- Training and coaching
- Account reconciliation
Timeline
Administrative Office Manager
Desert Star Community School
08.2022 - Current
General Manager
Gap Inc., Gap Factory
08.2002 - 09.2017
General Manager
Tommy Hilfiger Company Store
01.1996 - 08.2003
Store Manager
Royal Robbins Factory Outlet
10.1990 - 10.1995
Informational Systems Coordinator
ShopRite
01.1983 - 09.1990
Developmental Psychology
Elizabeth Seaton College
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