Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Amy Harrison

Hutto,TX

Summary

Enthusiastic individual experienced in provided quality service to the customer. Offering engaging and pleasant personality combined with background building customer relationships. I am ready to take on new challenges and continue to grow my knowledge in all areas.

Overview

19
19
years of professional experience

Work History

Warehouse Associate

Incora
06.2022 - Current
  • Completed Forklift training - Forklift Certified - Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Load and unload materials onto and off of trucks.
  • Prepare materials for shipments by picking, packing, and labeling materials ordered by the customer.
  • Prioritize orders based on urgency and shipping/delivery requirements.
  • Receive material from vendors and enter data into the computer.
  • Count and record material to ensure accuracy.
  • Quality checked material for shipments and materials received.
  • Create required shipping documents for shipments going to the customer.
  • Perform timely cycle counts and inventory audits to support and accurate inventory system.
  • Mentor and train other associates as needed.
  • Respond to customer needs through competent customer service and prompt problem-solving.
  • Take ownership of customer requests/issues to include following through ti resolution.
  • I have taken ownership of our sites change of procedure for our shipping department, to include traveling to another site to learn the procedure, working with the Business Improvement team to make necessary customizations to fit our sites needs, and training other associates on the new process so it can be implemented.
  • Provide support to other sites in the company as needed; example - Traveled to support the transition from an outgoing employee to the new incoming employee. Helped ensure a smooth transition and no gap in service to the customer.
  • Attend regularly scheduled and impromptu meetings.


Command Ombudsman

U.S. Navy - USS Michael Murphy DDG 112
10.2018 - 07.2021
  • Ombudsmen are volunteers appointed by a commanding officer to serve as an information link between command leadership and command families.
  • Ombudsmen are trained to disseminate information - official Department of the Navy (DoN) and command information, command-climate issues and local community opportunities.
  • Provide resource referrals and was instrumental in resolving family issues before they required the command's attention.
  • Serve as a liaison between command families and the command.
  • Keep the commanding officer informed regarding the command families' morale, health and welfare.
  • Communicate regularly with the command and command family members.
  • Welcome arriving families and offer their assistance.
  • Use social media to communicate with command families.
  • Develop and distribute a command-approved monthly or quarterly newsletter or contribute a command-approved column to appropriate publications.
  • Establish and maintain an up-to-date telephone list and social media page to share information quickly.
  • Serve as a source of emergency and crisis information.
  • Stay familiar with the services provided by the Fleet and Family Support Centers (FFSCs) and other support organizations and can provide contact information for these organizations.
  • Maintain current records on the performance of their ombudsman duties in accordance with Privacy Act requirements discussed in Ombudsman Basic Training (OBT).
  • Represent the command at local ombudsman assembly meetings.
  • Maintain confidentiality.
  • Collect and submit data on services provided.
  • Coordinate services for families during deployment, mobilization or geographic separation.

Claims Generalist Associate

Progressive Corporation
06.2011 - 12.2013
  • Fast paced environment where I helped customers get back on the road after an accident.
  • My job was to determine coverage, determine liability, interview customers, claimants, and witnesses, partner with appraisers/estimators to manage vehicle repairs, negotiate with customers and other insurance carriers and resolve claims.

Infant/Toddler Teacher

LeafSpring School (formerly Rainbow Station)
11.2010 - 06.2011
  • Assisted with planning and implementing super vision of the daily classroom program.
  • Maintained a safe, orderly and clean learning environment for the children.
  • Maintained awareness of each child's health status.
  • Designed classroom curriculum to meet the needs of each child's interests, challenges, and pace of learning.
  • Demonstrated correct principles of infection control, universal precautions and OSHA.
  • Encouraged and demonstrates sound health and nutritional practices.
  • Maintained open communication with other staff and parents.
  • Established and maintained open communication and engagement with all children.
  • Maintained complete and individualized daily notes for all children in the primary care group.

Customer Service Support 2

Apple
01.2009 - 01.2010
  • As a Customer Relations (CR) Admin Advisor, I performed a variety of support for Apple Customers.
  • In this role I was responsible for the recovery and retention of customers who have lost confidence in Apple.
  • I handled complex, occasionally sensitive customer service and support issues.
  • I learned to become accustomed to working independently and held responsibilities for communicating official positioning on Company resolutions.
  • As a Customer Relations Admin Advisor I was able to identify emerging product or customer issues and develop creative and realistic solutions.
  • I was able to create an internal network of collaboration and was empowered to use judgment when considering Company and customer needs.

Licensed Inbound Sales

Progressive Corporation
09.2006 - 12.2008
  • After completing training, and obtaining licenses in multiple states, I took inbound calls from potential customers to understand their insurance needs.
  • I worked to educate customers about the products and services of the company, ensuring the customers received the best coverage.
  • This job required me to multitask, have customer service skills, and navigate through multiple computer systems.

Education

No Degree - General Studies

Austin Community College
Austin, TX

High school diploma -

Pflugerville High School
Pflugerville, TX
06.2006

Skills

  • Order picking and processing
  • Shipping and receiving
  • Loading and unloading
  • Inventory counting
  • Cycle counting
  • Packaging and labeling
  • Material handling
  • Forklift certified
  • Quality control
  • Problem-solving
  • Verbal and written communication

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Warehouse Associate

Incora
06.2022 - Current

Command Ombudsman

U.S. Navy - USS Michael Murphy DDG 112
10.2018 - 07.2021

Claims Generalist Associate

Progressive Corporation
06.2011 - 12.2013

Infant/Toddler Teacher

LeafSpring School (formerly Rainbow Station)
11.2010 - 06.2011

Customer Service Support 2

Apple
01.2009 - 01.2010

Licensed Inbound Sales

Progressive Corporation
09.2006 - 12.2008

No Degree - General Studies

Austin Community College

High school diploma -

Pflugerville High School

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