Amy Hartley
Mohnton,PA
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Methodical Administrative professional with expertise in records management. Catalogs and uploads incoming documents, coordinates file movements and processes destruction requests. Solid critical-thinking, multitasking and problem-solving. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Classic Auto Mall
Morgantown, PA
09.2021 - Current
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Responded effectively to sensitive inquiries or complaints. Provided secretarial and office management support while building cooperative working relationships
- Maintained accurate department and customer records.
- Obtained scanned records and uploaded to database.
- Delivered exceptional customer service through direct communication with clients and team members.
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Contacted customers regarding missing or incomplete information on legal documents.
- Verified identification of signee by looking through identification documents, licenses and passports.
- Contracted with various agencies to complete personal loan packages.
- Provided HR administrative assistance to management team.
- Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
Personal Nanny
Care.com Inc
Adamstown, PA
07.2015 - 09.2021
- Ensured the safety of children by closely supervising and guiding their activities.
- Developed and nurtured positive relationships with children through caring interactions.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Established positive relationships with parents and guardians to keep them informed about their child's progress.
- Collaborated with other professionals in the education field to identify best practices for teaching young children.
- Assisted in developing Individualized Education Programs for special needs children.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Developed an understanding of each child's individual strengths and weaknesses.
- Participated in professional development activities such as trainings or workshops related to childcare topics.
Preschool Teacher
Wiggles and Giggles Little Learners Center
Ephrata, PA
10.2012 - 07.2015
- Taught children foundational skills such as colors, shapes and letters.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Developed professional relationships with parents, teachers, directors and therapists.
- Created and implemented developmentally appropriate curriculum addressing all learning styles.
- Administered and documented results of student assessments.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Worked closely with site director, family care workers, classroom teaching team and other specialists.
- Distributed quarterly progress assessments and milestone reports to each parent.
Owner/Operator
Amy's Daycare
Adamstown, PA
01.2001 - 01.2003
- Developed business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
- Tracked income and expenses for business using accounting software.
- Compiled budget documents and monitored costs to maintain control systems.
Customer Service Representative
Nationwide formal wear
West Chester, PA
03.1997 - 01.1999
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered numerous inbound calls per day and directed to individuals or departments.
- Trained new employees on procedures and policies to maximize team performance.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Maintained complete confidentiality of all submitted information according to release guidelines.
Education
Bachelor of Science - Psychology
SNHU
New Hampshire, OHHigh School Diploma -
Williamsport Area Senior High School
Williamsport, PASkills
- Accounting support
- Social integration
- Report generation
- Adaptive team player
- Clerical support
- Inbound and Outbound Calling
- Data management
- Organizational skills
- Multitasking
- Decision-making
- Communication
- MS Office
- Schedule creation and maintenance
- Sensitive material handling
- Title examination
- Excellent researching abilities
- Research and analysis
- Excellent communication skills
Timeline
Administrative Assistant
Classic Auto Mall
09.2021 - Current
Personal Nanny
Care.com Inc
07.2015 - 09.2021
Preschool Teacher
Wiggles and Giggles Little Learners Center
10.2012 - 07.2015
Owner/Operator
Amy's Daycare
01.2001 - 01.2003
Customer Service Representative
Nationwide formal wear
03.1997 - 01.1999
Bachelor of Science - Psychology
SNHU
High School Diploma -
Williamsport Area Senior High School
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