Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Amy Hartman
Veterinary Technician / Office Assistant
Philadelphia,PA
Summary
Overview
6
years of professional experience
4
years of post-secondary education
Work History
Villanova Veterinary HospitalWayne, PA
Veterinary Technician
11.2020 - Current
Job overview
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Bryn Mawr Veterinary HospitalBryn Mawr, PA
Animal Caretaker
01.2019 - 10.2020
Job overview
- Kept animals clean and free of contaminants to promote optimal health.
- Protected animals from care errors by maintaining clear and secure tags.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Documented observations of animal behavior and physical condition to track health and progress.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Dr. Suzanne Robison Psychological ServicesLansdale, PA
Internist
01.2017 - 06.2017
Job overview
- Researched therapeutic interventions for use in client meetings and classroom settings.
- Responsible for managing HIPPA protected clinical documentation for easy accessibility.
- Assisted in personal tasks such as errands, scheduling appointments, and helping prepare and input tax information for the annual returns.
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Education
Wissahickon High SchoolAmbler, PA
High School Diploma
09.2013 - 06.2017
University Overview
- Study Abroad: Japan, Japanese Honors
- Extracurricular Activities: Trojan team football manager
- Awarded Philadelphia Cyclist Logo Contest
CourseraOnline
from Project Management
02.2023 - Current
University Overview
- Professional Development: Google Project Management Professional Certificate
Skills
Advanced understanding of Asana
Timeline
Coursera
from Project Management
02.2023 - Current
Veterinary Technician
Villanova Veterinary Hospital
11.2020 - Current
Animal Caretaker
Bryn Mawr Veterinary Hospital
01.2019 - 10.2020
Internist
Dr. Suzanne Robison Psychological Services
01.2017 - 06.2017
Wissahickon High School
High School Diploma
09.2013 - 06.2017