Amy Hayes
Farmington,MN
Summary
Dynamic leader and skilled cosmetologist with proven expertise in customer service and team leadership honed at Rue 48 Salon and Regency Beauty Institute. Excelled in creating inclusive, high-performance environments, significantly enhancing client satisfaction and team efficiency. Demonstrated excellence in time management and decision-making, achieving a high success rate in student cosmetology exam preparation.
Overview
2025
2025
years of professional experience
Work History
Manager
Rue 48 Salon
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Hair Stylist
Hair by Amy
10.2024 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Developed loyal following of clients by providing high-quality services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Distributed business cards outside of salon to generate new business.
- Organized sales area and work station to showcase products and boost sales.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Developed creative techniques to provide clients with latest hairstyles.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Educated customers on products to maximize benefits.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Increased revenue through effective customer service and inventory management.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Cosmetology Educator
Regency Beauty Institute
01.2001 - 10.2017
- Developed comprehensive lesson plans to cover all aspects of cosmetology, including hair, makeup, skincare, and nail care.
- Promoted a culture of inclusivity within the classroom by addressing diverse beauty standards and cultural perspectives on grooming practices.
- Taught hair care principles for residents, cutting, shampooing, conditioning, setting and styling to showcase industry techniques.
- Led students through lessons both in practical, interactive student salon modules and lecture-style theoretical sessions, supporting institutional plans and preparing for certification exams.
- Prepared students for state licensing exams through comprehensive review sessions targeting critical test content areas such as safety protocols and legal regulations related to cosmetology practice.
- Implemented effective classroom management techniques to maintain a focused learning atmosphere for all students.
- Followed State curriculum accurately with detailed lesson plans.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Established goals for courses with organized outlines and detailed lessons.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Assessed student progress through regular quizzes, practical exams, and constructive feedback sessions to ensure understanding of course materials.
- Boosted student engagement by organizing guest speaker events featuring industry professionals.
- Evaluated the effectiveness of instructional methods through regular student evaluations and adjusted teaching approaches accordingly to continuously improve learning outcomes in cosmetology education.
- Encouraged professional development among peers by sharing best practices at faculty meetings or through organized training sessions.
- Advised students on course selection, career decisions and other academic and vocational concerns.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Prepared students for job interviews by conducting mock interviews and offering guidance on resume writing and portfolio development.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Encouraged continuous improvement among students by setting high expectations backed by personalized support and guidance.
- Adapted instructional methods based on individual student needs or learning styles, resulting in greater success and satisfaction among the student body.
- Led specialized training seminars on advanced hair cutting, coloring techniques, or skincare treatments to enhance students'' skill sets further.
- Prepared students for State cosmetology exam with Number% success.
- Motivated students to overcome hesitation, demonstrating sensitivity and supporting personal growth through targeted exercises and lessons.
Education
Cosmetologist - Cosmetology
Oliver Thein Cosmetology
Burnsville, MN10.1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Hair Stylist
Hair by Amy
10.2024 - Current
Cosmetology Educator
Regency Beauty Institute
01.2001 - 10.2017
Manager
Rue 48 Salon
Cosmetologist - Cosmetology
Oliver Thein Cosmetology
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