Amy Heathcock
Laurel,MS
Summary
Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients.
Overview
15
15
years of professional experience
Work History
Billing Specialist
South Central Regional Medical Center
Laurel, MS
04.2018 - Current
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Reviewed vendor documentation to comply with payment guidelines.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Executed account updates and noted account information in company data systems.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Answered customer questions to maintain high satisfaction levels.
- Submitted claims to insurance companies.
Certified Pharmacy Technician
Walgreen's Pharmacy
Laurel, MS
04.2016 - 04.2018
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Established and updated patient profiles, medications and insurance details.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Chemo Mixing Technician
Jefferson Medical Associates
Laurel, MS
08.2009 - 12.2010
- Mixed chemotherapy regimens per the oncologist's orders
- Responsible for keeping up with inventory of medication and supplies
- Assisted in bringing patients back for their appointments
- Obtained patient vital signs and reviewed medication as well as made follow up appointments per the oncologist orders.
- I assisted in building customized chemotherapy regimens per the oncologist that she wanted for each of her patients.
Education
Associate of Applied Science - Pharmacy Technology
Jones College
Ellisville, MS08-2003
Skills
- Claims Processing
- Billing dispute resolution
- Medical billing and collections
- Accounts receivable expertise
- Customer Service
- Account updating
Affiliations
- I enjoy horseback riding with my 17 year old daughter.
- I enjoy spending time with my family.
- I enjoy shopping
- I love the beach and taking trips to the beach
References
References available upon request.
Timeline
Billing Specialist
South Central Regional Medical Center
04.2018 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
04.2016 - 04.2018
Chemo Mixing Technician
Jefferson Medical Associates
08.2009 - 12.2010
Associate of Applied Science - Pharmacy Technology
Jones College