Amy Heitzman
Server
Naples,FL
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
18
18
years of professional experience
Work History
Server
Akram Karadsheh
08.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Esthetician/Fascia Stretch Therapist
Rebecca White-Steensma
11.2021 - 07.2023
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Maintained client treatment records and designed long-term care programs for return customers.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
Server
Amy Gregoire
11.2005 - 07.2007
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Fascia Stretch Certification - Bodywork Therapy
Stretch To Win Academy
Chandler, AZ11.2022
Esthetician - Esthetics
French Academy of Cosmetology, Inc.
Spring Lake, MI05.2022
High School Diploma -
Central Valley High School
Spokane Valley, WA06.1990
Skills
- Wine and Liquor Service
- Seating Assignment Preparation
- Warm and Friendly
- Performance Improvement
- Billing and Payment Processing
- Menu Item Recommendation
- Ability to Lift 30 Pounds
- Menu Presentation
- Menu Memorization
- Suggestive Selling
- High-Volume Dining
- Pos Operation
- Anticipating Guest Needs
Timeline
Server
Akram Karadsheh
08.2022 - 07.2023
Esthetician/Fascia Stretch Therapist
Rebecca White-Steensma
11.2021 - 07.2023
Server
Amy Gregoire
11.2005 - 07.2007
Fascia Stretch Certification - Bodywork Therapy
Stretch To Win Academy
Esthetician - Esthetics
French Academy of Cosmetology, Inc.
High School Diploma -
Central Valley High School