Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amy Helms

Salisbury,NC

Summary

Resourceful Custodial Shift Supervisor known for high productivity and efficient task completion. Specialize in staff training, scheduling, and inventory management to ensure smooth operations. Excel in communication, leadership, and problem-solving skills, effectively managing teams to achieve and maintain high standards of cleanliness and order. Resourceful professional offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success.

Overview

32
32
years of professional experience

Work History

Custodial Shift Supervisor

Cabarrus County Education
Concord , NC
09.2004 - 10.2024
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Created reports detailing any incidents or accidents occurring during shifts.
  • Performed regular maintenance checks on cleaning equipment to ensure it was in good working order.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Developed schedules for the rotation of custodial assignments among staff members.
  • Delegated work to staff, setting priorities and goals.
  • Adhered to all applicable health codes, safety regulations, and company policies.
  • Assisted in the training of new custodial staff members on job duties and safety regulations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Front Office Supervisor

Winn Dixie Supermarket
Concord , NC
08.1992 - 06.2002
  • Fielded complaints from clients and customers and rectified issues.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Developed strategies to improve customer satisfaction levels.
  • Coordinated with other departments to ensure smooth operations.
  • Performed miscellaneous job-related duties as assigned by management personnel .
  • Handled customer complaints in a professional manner.
  • Ensured proper customer service standards were met.
  • Supervised front office staff, including hiring and training new employees.
  • Ensured all front office activities complied with legal, regulatory, and company policies.
  • Maintained accurate records of all transactions.
  • Managed inventory levels of supplies, equipment, and services used by the front office team.
  • Created and optimized employee schedules for shift coverage.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Resolved customer complaints in a timely manner.
  • Computed balances, totals or commissions to support accounting team.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Kept close eye on front desk to promptly address and resolve issues.

Education

High School Diploma -

First Assembly Christian School
Concord, NC
05-1991

Skills

  • Chemical handling
  • Window cleaning
  • Graffiti removal
  • Restroom maintenance
  • Groundskeeping
  • Task delegation
  • Supply ordering
  • Sanitation standards
  • Work scheduling
  • Carpet cleaning
  • Waste disposal
  • Wall washing
  • Department coordination
  • Staff evaluations
  • Employee evaluations
  • Task assignment
  • Team building
  • Customer relationship management
  • Cleaning and sanitation
  • Staff training and development
  • Safety training administration
  • Team performance management
  • Performance improvements
  • Vacuuming and sweeping
  • Maintenance coordination
  • Mopping and buffing floors
  • Cleaning bathrooms
  • Cleaning techniques
  • Health and safety compliance
  • Staff motivation
  • Training and mentoring

References

References available upon request.

Timeline

Custodial Shift Supervisor

Cabarrus County Education
09.2004 - 10.2024

Front Office Supervisor

Winn Dixie Supermarket
08.1992 - 06.2002

High School Diploma -

First Assembly Christian School

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Amy Helms