Amy Helriggle
New Lebanon,OH
Summary
Dynamic and service-oriented professional with a proven track record at H&r Block, adept in bookkeeping and fostering positive client relations. Excelling in organization and a calm demeanor, I effectively managed office operations and customer service, significantly enhancing efficiency. My expertise includes safeguarding information and streamlining scheduling processes, demonstrating a commitment to excellence and confidentiality.
Overview
16
16
years of professional experience
Work History
Receptionist
H&r Block
Eaton, OH
01.2024 - 04.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted customers, answered general questions and directed to appropriate locations.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Maintained daily calendars, set appointments with clients.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Updated and recorded customer or client information to maintain accounts.
Office Manager
Helriggle Door Solutions LLC
West Alexandria, OH
01.2020 - 12.2023
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Delegated work to staff, setting priorities and goals.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Processed payroll accurately ensuring all employees were paid on time.
Bartender
Ron's Pizza House
Miamis, OH
04.2010 - 10.2011
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Adhered to state regulations regarding serving alcohol responsibly.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Performed opening and closing duties including restocking supplies.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Cashier
Pilot Travel Centers
Franklin, OH
05.2008 - 01.2009
- Processed sales transactions to prevent long customer wait times.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
High School Diploma -
Goshen High School
Goshen, OH05-2005
Some College (No Degree) - Business Management
Sinclair Community College
Dayton, OHSkills
- Bookkeeping
- Scheduling
- Clerical support
- Customer/Client relations
- Service-oriented mindset
- Correspondence management
- Recordkeeping and bookkeeping
- Information protection
- Calm demeanor
- Data entry
- Positive and professional
- Organization skills
Timeline
Receptionist
H&r Block
01.2024 - 04.2024
Office Manager
Helriggle Door Solutions LLC
01.2020 - 12.2023
Bartender
Ron's Pizza House
04.2010 - 10.2011
Cashier
Pilot Travel Centers
05.2008 - 01.2009
High School Diploma -
Goshen High School
Some College (No Degree) - Business Management
Sinclair Community College