Amy Henderson, CPC
Mayo
Summary
Professional with strong expertise in medical billing and coding, bringing reliable and adaptable approach to navigating evolving needs. Proven track record in team collaboration and achieving results through effective communication and problem-solving. Skilled in coding, claims processing, and patient account management, with keen eye for accuracy and compliance. Known for dependability and focus on efficiency, ready to contribute to streamlined billing operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Biller
APS Medical Billing
07.2024 - Current
- Work all ques for 4 pathology laboratories.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Maintained up-to-date knowledge of billing software and healthcare regulations, contributing to department's compliance and efficiency.
- Responded to customer concerns and questions on daily basis.
Medical Billing Specialist II
Trubridge (CPSI)
11.2019 - 03.2024
- Medical billing with RCM & Thrive for Commercial claims, VA Claims, Triwest, Tricare, Champva, Medicare, Medicaid, all Commercial Payers, BCBS & Contract Billing
- Work all claims from outgoing to Denials, Appeals and Reconsiderations
- Average of 90 claims Worked per day which include Outgoing claims and denials combined
- Resolve billing issues with insurance companies and resolve missing payments
- Recently located payment issues with VA patients claims resolving and locating over $250,000 in missing payments from the VA
Accounts Lead, Claims and Insurance Specialist
Shands Live Oak Primary Care
07.2015 - 02.2018
- Promoted to position from hospital to clinic
- File claims for all four local Primary Care facilities, Insurance verification, Insurance Specialist
- Train and update all front staff employees with new regulations and insurance updates
- Oversee all Insurance and billing issues for all four clinics
- Commute to clinics as needed for coverage on front end and training assistance with staff
- Working directly with CHS Corporate to complete any billing and insurance issues
- Keep track of all insurance issues with patients and dispute non payments with insurance company
- Supervisor for all front staff on insurance, billing and front-end protocols
- AR percentages were top in my division
- Received monthly recognition from corporate billing office on my accomplishments and dedication to decrease Accounts Receivable and keeping denials at an all-time minimum
- I successfully corrected several insurance credentialing issues (errors from Corporate Credentialing Department) which resolved over $175,000 in denied claims and recovered revenues over the 365 day health insurance imitations
Admissions Assistant
Shands Live Oak Regional Medical Center
09.2011 - 07.2015
- Hospital Registration for outpatient procedures, inpatient admissions and Emergency registration
- Verify icd 9 codes for outpatient labs, x-rays, and procedures
- Working error reports for coding and registration, preregistrations for all testing and surgeries
- Verifying insurance copays, deductibles, coinsurance, and payment plans and procedure costs for patients
- Review medical records for ICD 9 code verifications
- Inpatient charts, financial assistance review for inpatients, and daily deposits
Supervisor -Front Reception
Family Health Center
08.2008 - 05.2010
- Supervisor over Reception and Medical Records, Patient Information, Phones, Encounters (inputting patient charges, ICD9 and CPT Codes), Insurance Verifications, Patient complaints, Medicaid Compliance, Employee evaluations, and End of day balancing and closeouts
Medical Administrator
Shafa Clinic (Dr. Zahoor Waseem)
06.2006 - 01.2008
- Patient scheduling, Insurance verification, Data entry, Rooming Patients, Vital signs, Urinalysis, EKG set ups and performing, Supplies orders, Phones, Appointments, Authorizations, Referral Coordinator, Filing, check in, Check out, Payments, and Adjustments
- (Medisoft Program)
Education
Associate of Arts - Business Management
Saint Leo University
04.2012
Medical Secretary/Administrative Assistant -
Suwannee Hamilton Technical Center
Live Oak, Florida05.2006
Skills
- Multi-State Medicare/Medicaid Processing
- Commercial and private insurance processing
- Workers Comp and VA insurance processing
- Microsoft applications
- Medisoft
- Medical Manager
- Athena
- RCM
- N-Thrive
- Insurance claims
- Medical billing
- Denial management
- Customer account management
- Collections processing
- Claim review
- HIPAA compliant
Certification
- CPC, AAPC, 02/01/18
- CHONC, AAPA, In process
Home
(386) 842-5126
AAPC CERTIFIED CPC-02/2019
AAPC CERTIFIED CPC-02/2019, CHONC -IN PROCESS
AAPC CERTIFIED
CPC-02/2019
CHONC -IN PROCESS
Timeline
Medical Biller
APS Medical Billing
07.2024 - Current
Medical Billing Specialist II
Trubridge (CPSI)
11.2019 - 03.2024
Accounts Lead, Claims and Insurance Specialist
Shands Live Oak Primary Care
07.2015 - 02.2018
Admissions Assistant
Shands Live Oak Regional Medical Center
09.2011 - 07.2015
Supervisor -Front Reception
Family Health Center
08.2008 - 05.2010
Medical Administrator
Shafa Clinic (Dr. Zahoor Waseem)
06.2006 - 01.2008
- CPC, AAPC, 02/01/18
- CHONC, AAPA, In process
Associate of Arts - Business Management
Saint Leo University
Medical Secretary/Administrative Assistant -
Suwannee Hamilton Technical Center
Similar Profiles
Arianne MortonArianne Morton
Data Entry/Medical Billing at APS Medical BillingData Entry/Medical Billing at APS Medical Billing
Camryn SzczepanskiCamryn Szczepanski
Clerical at APS Medical BillingClerical at APS Medical Billing
Angel AdamsAngel Adams
Director of Operations at Enturo Medical Billing/Crescent Medical BillingDirector of Operations at Enturo Medical Billing/Crescent Medical Billing