Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Hendley

Kaufman,TX

Summary

Proven track record in enhancing office efficiency and patient care at Digestive Health Associates of Texas, showcasing exceptional organization and communication skills. Expert in managing medical records and streamlining appointment scheduling, significantly reducing wait times. Demonstrates a commitment to professional development and quality customer service, ensuring a positive experience for all clients. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Receptionist

Hatcher Sanitation
05.2022 - 06.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Certified Medical Assistant

WellMed Medical Management - United Health Group
05.2020 - 05.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Verified patient insurance coverage and collected required co-payments.

Certified Medical Assistant

Mesquite Medical & Surgical Clinic
06.2013 - 05.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Verified patient insurance coverage and collected required co-payments.

Certified Medical Assistant

Digestive Health Associates Of Texas
04.2007 - 06.2013
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Verified patient insurance coverage and collected required co-payments.
  • Measured patient spirometry.

Education

Basics

Trinity Valley Community College, Terrell, TX
Terrell, TX

Medical Assisting

Baylor University Medical Center
Dallas, TX
11.1999

High School Diploma -

Scurry-Rosser High School
Scurry, TX
05.1991

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Scheduling appointments
  • Greeting and Seating Clients
  • Data inputting
  • Mail handling
  • Multi-line telephone operation
  • Information Protection
  • Customer Service
  • Call Answering and Routing
  • Records Maintenance

Timeline

Receptionist

Hatcher Sanitation
05.2022 - 06.2024

Certified Medical Assistant

WellMed Medical Management - United Health Group
05.2020 - 05.2022

Certified Medical Assistant

Mesquite Medical & Surgical Clinic
06.2013 - 05.2020

Certified Medical Assistant

Digestive Health Associates Of Texas
04.2007 - 06.2013

Basics

Trinity Valley Community College, Terrell, TX

Medical Assisting

Baylor University Medical Center

High School Diploma -

Scurry-Rosser High School
Amy Hendley