Amy Hendrickson
Bloomfield,New Jersey
Summary
Enterprising Assistant Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Hub Member Specialist
Affinity Federal Credit Union
04.2022 - Current
- Collaborate with team members on special projects and events, including but not limited to the increase in credit card sales, Home equity loans and lines, Mortgages, and outside banking events
- Deliver exceptional service by greeting and serving customers in a timely, friendly manner and opened new accounts, building relationships, as well as strengthening existing ones
Account Manager
Merchant Flow Financial
01.2021 - 04.2022
- Managed the accounts of 25+ medium and large business clients
- Built and maintained new and existing relationships assigned by the account executive
- Ensured timely response, support, and product delivery for every sale
- Natural relationship builder with integrity, reliability, and maturity
Counselor I
Legacy Treatment Center
02.2019 - 04.2021
- Assisted in providing a safe environment and positive residential treatment program within the residence by offering a safe space to decompress
- Assisted in maintaining a positive, strength-based, developmentally appropriate therapeutic environment by diligently using the Nurture Heart approach
- Actively engaged in all pre-crisis and crisis interventions
- Participated in quality improvement activities, including incident/accident/grievance reviews.
Assistant Branch Manager
Fulton Bank
05.2018 - 01.2021
- Planned, assigned, and evaluated the work of staff, screened and selected candidates, and provided guidance and coaching
- Established individual goals and objectives, managed performance to include conducting performance appraisals, and monitored volume, workflow, and quality
- Partnered with Human Resources to resolve employment-related issues
- Developed and implemented the Financial Center’s business plan to drive efforts of the Financial Center Sales and Service staff to achieve established goals for new and existing customers
- Oversaw the implementation of established internal operating processes and procedures
- Evaluated operating techniques of the Center and made adjustments to maximize efficiency, profitability and work to gain and retain customers by maintaining high standards of customer service.
Volunteer Assistant Therapeutic Activities director
- Wynwood at Florham Park an assisted living facility
- Grants Committee -Affinity Federal Credit Union
Education
Master of Science - Psychiatry, Social Sciences
Walden University
Minneapolis, MN 05.2001 -
Associate of Arts - Social Sciences
Essex County College
West Caldwell, NJ 05.2001 -
Bachelor of Arts - Psychiatry, Social Sciences
Bloomfield College
Bloomfield, NJ 05.2001 -
Skills
Self-motivationundefined
Certification
Customer service: Expert
Timeline
Hub Member Specialist
Affinity Federal Credit Union
04.2022 - Current
Account Manager
Merchant Flow Financial
01.2021 - 04.2022
Counselor I
Legacy Treatment Center
02.2019 - 04.2021
Assistant Branch Manager
Fulton Bank
05.2018 - 01.2021
Master of Science - Psychiatry, Social Sciences
Walden University
05.2001 -
Associate of Arts - Social Sciences
Essex County College
05.2001 -
Bachelor of Arts - Psychiatry, Social Sciences
Bloomfield College
05.2001 -
Volunteer Assistant Therapeutic Activities director
Customer service: Expert
Cash Management: Advanced
Verbal communication: Advanced
Microsoft Office: Advanced
Similar Profiles
Melissa PavliniMelissa Pavlini
Assistant Branch Manager, Digital Branch at Affinity Federal Credit UnionAssistant Branch Manager, Digital Branch at Affinity Federal Credit Union
Tiffany Bowman-ValleyTiffany Bowman-Valley
LOAN PROCESSOR at AFFINITY FEDERAL CREDIT UNIONLOAN PROCESSOR at AFFINITY FEDERAL CREDIT UNION
Sean GoinsSean Goins
Financial Services Consultant (Supervisor) at Affinity Federal Credit UnionFinancial Services Consultant (Supervisor) at Affinity Federal Credit Union