Summary
Work History
Education
Skills
Timeline
Generic

Amy Henley

Pelham,Tennessee

Summary

Professional with experience in healthcare and production environments, including Sewanee Family Practice and Great Lakes Cheese. Proven ability to enhance operational efficiency through effective communication and organization. Skilled in managing patient records and training staff, while maintaining high standards of cleanliness and compliance with safety protocols. Committed to delivering exceptional service and fostering positive relationships.

Work History

Line Attendant

Great Lakes Cheese
  • Conducted quality checks to ensure compliance with safety and production standards.
  • Collaborated with team members to meet daily production targets consistently.
  • Maintained cleanliness of work area, adhering to sanitation protocols rigorously.
  • Assisted in training new employees on equipment operation and safety procedures.
  • Provided support during equipment changeovers, facilitating efficient transitions between product runs and minimizing downtime.
  • Trained new hires on proper procedures, safety protocols, and equipment operation, ensuring a smooth transition into the role.
  • Demonstrated adaptability by quickly learning new procedures and adjusting to changes within the production line as needed.
  • Upheld cleanliness standards within the workspace to ensure optimal functionality of equipment and maintain a safe working environment.

Receptionist

Sewanee Family Practic
2009 - 2019
  • Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
  • Answered multi-line phone system, directing calls to appropriate staff members promptly.
  • Maintained organized patient records, ensuring confidentiality and compliance with HIPAA regulations.
  • Developed positive relationships with patients, contributing to a welcoming environment within the practice.
  • Trained new staff on reception protocols and best practices for patient interaction and service excellence.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Unit Secretary

Emerald Hodgson Hospital
2000 - 2009
  • Managed patient scheduling and appointment coordination to optimize clinic workflow.
  • Maintained accurate patient records using electronic health record (EHR) systems to ensure data integrity.
  • Organized supply inventory and ordered necessary materials to support daily hospital functions.
  • Supported front desk operations by handling phone inquiries and directing calls appropriately.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Transcribed doctors' medication orders, lab test requests, and care plans.

Receptionist

Monteagle Internal Medicine
2005 - 2007
  • Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
  • Answered multi-line phone system, directing calls to appropriate staff members promptly.
  • Maintained organized patient records, ensuring confidentiality and compliance with HIPAA regulations.
  • Developed positive relationships with patients, contributing to a welcoming environment within the practice.
  • Trained new staff on reception protocols and best practices for patient interaction and service excellence.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Associate of Applied Science - Administrative Office Assistant

Motlow State Community College
Tullahoma, TN
1999

High School Diploma -

Grundy County High School
Tracy City, TN
05.1993

Skills

  • Effective communication
  • Organizational skills
  • Multitasking Abilities
  • Cleaning and sanitizing
  • Collecting payments and totaling end of day balances
  • Time management
  • Multiple years working with the public
  • Efficient multitasking
  • Multi-line phone answering
  • Production lines
  • Quality control expertise
  • Teamwork

Timeline

Line Attendant

Great Lakes Cheese

Receptionist

Sewanee Family Practic
2009 - 2019

Unit Secretary

Emerald Hodgson Hospital
2000 - 2009

Receptionist

Monteagle Internal Medicine
2005 - 2007

Associate of Applied Science - Administrative Office Assistant

Motlow State Community College

High School Diploma -

Grundy County High School

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Amy Henley