Amy Hennerberg
Trinity
Summary
Dynamic Practice Administrator with a proven track record at Wesley Chapel, FL, excelling in operational leadership and financial performance. Skilled in budgeting and project management, I enhance patient experience and staff engagement through effective communication and strategic marketing initiatives. Committed to integrity and professionalism, I drive growth and efficiency in healthcare settings.
Overview
30
30
years of professional experience
Work History
Practice Administrator
Wesley Chapel, FL
Wesley Chapel
07.2022 - Current
- Company Overview: Press Ganey Exceptional Patient Experience Award 2024. Pulmonology/Critical Care, Pediatrics, Pediatrics Care Pavilion-Tampa, FL.
- Establish and implement effective workplace procedures.
- Ensure policies and best practices are up to industry standards and government regulations.
- Directly supports physicians by addressing needs, issues and challenges in an appropriate and timely manner.
- Lead POC, JOC and POS meetings.
- Supervise daily practice operations such as claims, HIPAA, Security and Occupational Health and Safety.
- Work with AdventHealth and Pioneer Health to determine growth and improvement plans.
- Works closely with management to support AHMG Neuroscience and new clinics.
- Coordinate staff schedules, meetings, and performance reviews.
- Market clinic and providers.
- Manage procedural scheduling, procedural authorizations, and work closely with surgical center at AHMG Wesley Chapel.
- Back up departments by scheduling, rooming, prior authorizations, surgery scheduling, and patient education.
- Monitors practice metrics to improve measures to meet organization and practice goals, including patient experience and employee engagement.
- Provides appropriate guidance and actively coaches, mentors and holds accountable office leaders and staff to achieve optimal engagement.
- Supervises the recruitment, selection, training, evaluation, discipline and termination of staff.
- Supervises achievement of overall results for practice(s), including employee engagement, physician engagement, patient experience, financial performance and market growth.
- Consistently communicates expectations and ongoing company strategy, process and policy changes to all providers and staff.
- Assists with budget planning, reporting, research and communication of new financial plans to providers & leaders.
- Strategy development for operations initiatives related to service lines.
- Supervises the financial performance of the practice(s) and makes appropriate adjustments as needed.
- Facilitates projects such as construction, IT, materials management.
- Press Ganey Exceptional Patient Experience Award 2024. Pulmonology/Critical Care, Pediatrics, Pediatrics Care Pavilion-Tampa, FL.
Practice Administrator
WWMG-Podiatry
Everett
01.2018 - 01.2021
- Insure excellent patient care and quick resolutions to complaints/concerns.
- Medical billing/coding.
- Manage surgical scheduling, performing pre-op appointments, educating patients on pre and post op surgical care, setting post op appointments and gathering all prior auth and insurance requirements prior to surgery.
- Work with Ambulatory surgical center to ensure proper surgery blocks, equipment, staffing, etc.
- Provide support and back-up for all departments within clinic, including IT support.
- Attended management meetings, surgical center meetings and participated on the safety council.
- Maintain and operate the electronic health records.
- Manage facility procedures related to insurance/billing and solve patient's queries regarding their insurance coverage.
- Track and complete provider credentialing, license renewal and reappointment.
- Establish relationships with other health care centers insuring continued growth of patient population and clinic.
- Accounts Payable/Receivable, month-end, year-end accounting.
Assistant Practice Administrator
WWMG-Gastroenterology and Ambulatory Surgical Center
Everett
01.2012 - 01.2018
- Oversee office administration to ensure operations run smoothly.
- Interviewing, hiring, and training of all staff.
- Provide support and back-up for all departments within clinic, manage Endoscopy Center as well as Gastroenterology Office.
- Payroll, reviews, bonuses, and staff monitoring of 46+ employees.
- Maintain and operate the electronic health records, implementing meaningful use criteria and HIPAA training providers and staff.
- Manage facility procedures related to insurance/billing and solve patient's queries regarding their insurance coverage.
- Track and complete provider credentialing, license renewal and reappointment.
- Patient education.
Office Manager
Woodinville Dermatology
Woodinville
01.1995 - 01.2010
- Managed office operations, workflows, office staff including recruitment, performance management and training/development of specialty practice.
- Checked in/roomed/assisted provider.
- Performed venipuncture/KOH/Suture removal/UV therapy.
- Assisted in biopsies/excisions/laser procedures/ Botox injections/filler injections.
- Accounts payable/receivable.
- Insurance coding/billing.
- Set up speaker/participation events for the provider.
- Patient education/pre-op education/post-op education.
- AP/AR, Month-end and Year-end Financials.
Education
Bachelor of Science - Business-Healthcare Management
Western Governor’s University
Salt Lake City, UTCertificate in Medical Assisting -
Pima Medical Institute
Seattle, WAHigh school diploma - General Studies
Mountlake Terrace High School
Mountlake Terrace, WASkills
- Time management
- Marketing strategies
- Integrity and professionalism
- Records management
- Social perceptiveness
- Adaptability
- Initiative and reliability
- Written and verbal communication
- Public speaking skills
- Critical thinking
- Analytical skills
- Organizational skills
- Financial reporting
- Project management techniques
- Budgeting and planning
References
- Jerrie McClamma, Director of Specialty Practice Operations, Dade City, Wesley Chapel & Zephyrhills, 14055 River Edge Dr, Ste 250, Tampa, FL, 33637, 3217499348, Jerrie.McClamma@adventhealth.com
- Chelley Hellmers, MBA, Chief Administrative Officer, Pioneer Health Innovative Healthcare Solutions, 13067 Telecom Parkway N., Tampa, FL, 33637, 5188104141, mhellmers@pioneerhealthfl.org
- Cory Friesen, Primary Practice Director, Western Washington Medical Group, 1728 Marine View Dr, Suite 110, Everett, WA, 98201, 2066833722, corey.friesen@wwmedgroup.com
Timeline
Practice Administrator
Wesley Chapel, FL
07.2022 - Current
Practice Administrator
WWMG-Podiatry
01.2018 - 01.2021
Assistant Practice Administrator
WWMG-Gastroenterology and Ambulatory Surgical Center
01.2012 - 01.2018
Office Manager
Woodinville Dermatology
01.1995 - 01.2010
Bachelor of Science - Business-Healthcare Management
Western Governor’s University
Certificate in Medical Assisting -
Pima Medical Institute
High school diploma - General Studies
Mountlake Terrace High School
Similar Profiles
Anna ZajacAnna Zajac
General Manager at Hyatt Place-Wesley Chapel, FLGeneral Manager at Hyatt Place-Wesley Chapel, FL
Cecile Bayeul RiveraCecile Bayeul Rivera
Dealership Accounting Coordinator 1 at Lithia Motors, Inc-Mazda of Wesley ChapelDealership Accounting Coordinator 1 at Lithia Motors, Inc-Mazda of Wesley Chapel
Siena BrooksSiena Brooks
Patient Care Technician at Advent Health Wesley ChapelPatient Care Technician at Advent Health Wesley Chapel
John ShannonJohn Shannon
Deputy Constable at Liberty County Pct #6Deputy Constable at Liberty County Pct #6
Jacqueline JimenezJacqueline Jimenez
Shift Lead at WalgreensShift Lead at Walgreens