AMY HENRY
Rincon,GA
Summary
Insurance Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing "think customer" mentality. Work with minimal direction to solve problems, resolve conflicts, and respond to customer inquiries by phone.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Service Representative
Travelers
11.2020 - Current
- Responded to customer requests for products and services.
- Reviewed and adjusted customer coverages to address, identify, and resolve requests.
- Articulated information about products offered.
- Assisted agents with system issues, change requests, and underwriting concerns.
- Reviewed underwriting guidelines to determine policy eligibility.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Provided primary customer support to internal and external customers.
- Mentored new Insurance Service Representatives on best practices, policies and procedures.
- Assisted with billing inquiries.
- Top performer and Nsync nominated for 3 years.
Volunteer, Assistant
Family Member Employment Assistance Program
01.2018 - 01.2020
Volunteer
Mothers of Preschoolers
01.2014 - 01.2015
Payroll & Call Center
State Of California
05.2007 - 11.2011
- Assist 40+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer satisfaction
- Processed and issued employee paychecks and statements of earnings and deductions; audited wage computation and other information to detect and reconcile payroll discrepancies
- Established cooperative working relationships to better assist internal and external customers
- Worked with a variety of payroll plans, voluntary deduction programs, retirement plans, income tax withholding requirements, and disability insurance programs
- Provided guidance to over 200+ state agencies; mentored personnel regarding the optimal handling of difficult or complex payroll problems, and in resolving escalated complaints or disputes
- Researched various personnel and payroll matters; recommended effective and appropriate courses of action
- Prioritized work to manage workload; complied with mandated deadlines, federal, state, and bargaining unit contracts, procedures, and regulations
Office Assistant
California Department of Justice
11.2006 - 05.2007
Office Assistant
California District Attorney's Office
01.2005 - 01.2006
Education
High School Diploma -
Laguna Creek High School
Elk Grove, CA05.2003
Skills
- Mac / Microsoft Windows
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SharePoint
- Analysis and Critical Thinking
- Effective Communication
- Interpersonal and Written Communication
- Self Motivation
Certification
Associate Professional in Human Resources (aPHR), Onward to Opportunity (O2O)
Timeline
Insurance Service Representative
Travelers
11.2020 - Current
Volunteer, Assistant
Family Member Employment Assistance Program
01.2018 - 01.2020
Volunteer
Mothers of Preschoolers
01.2014 - 01.2015
Payroll & Call Center
State Of California
05.2007 - 11.2011
Office Assistant
California Department of Justice
11.2006 - 05.2007
Office Assistant
California District Attorney's Office
01.2005 - 01.2006
High School Diploma -
Laguna Creek High School