Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Henson

Holiday

Summary

Dynamic ActiveCampaign Specialist and Client Success Manager at Intentionally Inspirational, adept at driving customer engagement and identifying new business opportunities. Proven expertise in account management and issue resolution, delivering tailored onboarding plans that enhance client satisfaction. Skilled in cross-functional collaboration, fostering strong relationships to ensure seamless product launches and operational changes.

Overview

24
24
years of professional experience

Work History

ActiveCampaign Specialist & Client Success Manager

Intentionally Inspirational
Holiday
03.2021 - Current
  • CRM Expert / ActiveCampaign Specialist
  • Developed customized onboarding plans for each client according to their specific needs.
  • Tracked overall customer engagement levels, providing regular updates regarding the same.
  • Identified new business opportunities through account management activities.
  • Maintained detailed records of all interactions with clients.
  • Managed the resolution of customer issues in a timely manner, escalating when necessary.
  • Served as a primary point of contact between clients and internal departments during product launches or other changes in operations.

Owner

Top Grade Maids, LLC
Clearwater
01.2009 - 03.2016
  • Provided leadership support for team members through coaching and mentorship programs.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Established pricing models that balanced competitiveness with profitability goals.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Negotiated contracts with clients for products or services rendered by the company.

Bartender/Server

Toucans Bar And Grill
Clearwater Beach
08.2013 - 10.2014
  • Attended regular training sessions to stay updated on new products or trends.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Performed opening and closing duties including restocking supplies.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Greeted guests with friendliness and professionalism.

Server

Dominics Italian Grille
Oldsmar
04.2009 - 04.2012
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Delivered food orders promptly and courteously.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Bartender/Server

Park Place Billards
Clearwater
06.2006 - 05.2010
  • Assisted in setting up the bar for service shift.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Cleansed glasses with sanitizing solution after each use.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Developed good working relationships with fellow employees through effective communication.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.

Bartender/Server

Laugerhaus
Oldsmar
02.2007 - 11.2008
  • Attended regular training sessions to stay updated on new products or trends.
  • Assisted in setting up the bar for service shift.
  • Ensured compliance with health codes regulations by maintaining food safety standards in designated areas.
  • Maintained cleanliness of the store by sweeping floors, cleaning windows, dusting shelves.
  • Operated cash registers accurately and efficiently during peak hours of business.
  • Answered incoming calls promptly and professionally while providing assistance as requested.

Office Manager

American Medical Services
Clearwater
11.2003 - 06.2006
  • Responded to customer inquiries via phone or email in a professional manner.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Developed and implemented office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Provided training to new hires on office policies and procedures.
  • Assisted in developing budgets for departmental expenses.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Developed effective communication strategies between departments within the organization.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Produce/ Cashier / Deli /Shipping and Receiving Manager

Palm Harbor Health Foods
Palm Harbor
01.2001 - 11.2003
  • Monitored freight carriers for compliance with safety regulations and company policies.
  • Performed regular audits on inventory levels to ensure accuracy of records.
  • Organized storage areas within the warehouse for easy access to products when needed.
  • Implemented strategies for improving efficiency throughout the shipping process.
  • Coordinated with carriers to ensure timely delivery of goods.
  • Restocked shelves with new merchandise in a timely manner.
  • Performed price changes on merchandise according to store policy.
  • Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
  • Operated cash register efficiently and accurately during checkout process.
  • Completed daily paperwork associated with sales transactions accurately and timely.

Education

High School Diploma -

Eastlake High School
Tarpon Springs, FL
06-2002

Some College (No Degree) - Marine Biology

St Pete College
Clearwater, FL

Skills

  • Account management
  • Customer engagement
  • Issue resolution
  • Cross-functional collaboration
  • Business development
  • Project management
  • Training delivery
  • Relationship management
  • Client education
  • Conflict resolution
  • Product knowledge
  • Compliance regulations
  • Staff training
  • ActiveCampaign management

Timeline

ActiveCampaign Specialist & Client Success Manager

Intentionally Inspirational
03.2021 - Current

Bartender/Server

Toucans Bar And Grill
08.2013 - 10.2014

Server

Dominics Italian Grille
04.2009 - 04.2012

Owner

Top Grade Maids, LLC
01.2009 - 03.2016

Bartender/Server

Laugerhaus
02.2007 - 11.2008

Bartender/Server

Park Place Billards
06.2006 - 05.2010

Office Manager

American Medical Services
11.2003 - 06.2006

Produce/ Cashier / Deli /Shipping and Receiving Manager

Palm Harbor Health Foods
01.2001 - 11.2003

High School Diploma -

Eastlake High School

Some College (No Degree) - Marine Biology

St Pete College

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Amy Henson