Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AMY HEREDIA

Oak Lawn,IL

Summary

Dynamic professional with extensive experience in inventory management and customer service, notably at WeatherTech. Proven ability to enhance operational efficiency and streamline returns processing. Strong problem-solving skills and effective communication foster collaboration across departments, ensuring high-quality service and accurate stock management. Committed to delivering exceptional results in fast-paced environments.

Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.

Overview

7
7
years of professional experience

Work History

Stockroom Assistant

WeatherTech
10.2025 - Current
  • Process and finalize showroom and curbside orders
  • Executed daily tasks assigned for the week to ensure operational consistency.
  • Organized inventory to enhance stock management and facilitate quick retrieval.

Returns Clerk

TNT Deals Inc
06.2020 - 10.2025
  • Inspect returned items for damages and restock eligibility.
  • Manage inventory levels of returned products in the warehouse system.
  • Perform regular audits of the warehouse stockroom in order to identify any issues related to product returns.
  • Collaborate closely with other departments, such as accounting, sales, and logistics teams, in order to provide efficient solutions for customers' queries.

Front End

Marshall's
11.2019 - 06.2020
  • Enhanced operational efficiency by assisting in departmental recovery initiatives.
  • Provided outstanding service to customers during in-person and telephone communications.
  • Supported seamless transactions at the register through effective assistance.
  • Responded to customer inquiries to elevate service quality.

Cashier

Sam's Club
01.2019 - 09.2019
  • Aided members, ensuring swift resolution of queries.
  • Aided cashiers in processing transactions to minimize wait times.
  • Contributed to self-checkout efficiency through hands-on support.

Education

ASSOCIATES - BUSINESS ADMINISTRATION

MORAINE VALLEY COMMUNITY COLLEGE
PALOS HILLS, IL

Skills

  • Inventory management
  • Returns processing
  • Data entry
  • Warehouse auditing
  • Product inspection
  • Customer service
  • Invoice processing
  • Effective communication
  • Problem-solving skills
  • Administrative skills

Languages

Spanish
Native or Bilingual

Timeline

Stockroom Assistant

WeatherTech
10.2025 - Current

Returns Clerk

TNT Deals Inc
06.2020 - 10.2025

Front End

Marshall's
11.2019 - 06.2020

Cashier

Sam's Club
01.2019 - 09.2019

ASSOCIATES - BUSINESS ADMINISTRATION

MORAINE VALLEY COMMUNITY COLLEGE
AMY HEREDIA