Amy Hernandez
Murrieta,CA
Summary
Energetic and outgoing professional with a proven track record in customer service and medical office administration, demonstrated during roles as a Cashier and Intern at a Medical Office. Excelled in patient-focused care and ID verification, boosting customer/patient satisfaction and streamlining patient flow. Adaptable and compassionate, with a knack for enhancing operational efficiency and customer experience.
Overview
11
11
years of professional experience
Work History
Cashier
10.2018 - 01.2019
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Intern
Medical Office
04.2008 - 06.2008
- Patient check in and work ups.
- Phone calls and scheduling
- Sorted and organized files, spreadsheets, and reports.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
Education
Associate of Science - Certified Medical Assistant
Remington College
Honolulu, HI07.2008
Skills
- ID Verification
- Customer Assistance
- Customer Service
- Medical office administration
- Medical Billing
- Patient-focused care
- Appointment Setting
- Compassionate
- Adaptable
- Patient Flow Management
- Patient Scheduling
Timeline
Cashier
10.2018 - 01.2019
Intern
Medical Office
04.2008 - 06.2008
Associate of Science - Certified Medical Assistant
Remington College