Amy Hernandez

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.

• Boosted employee morale and retention rates by recognizing outstanding performance and providing opportunities for growth within the organization.
• Conducted regular inspections of guest rooms, common areas, and laundry facilities to ensure compliance with cleanliness and hygiene requirements.
• Contributed to overall hotel success by actively participating in cross-departmental initiatives focused on enhancing guest experiences from check-in to departure.
• Continuously updated housekeeping procedures in accordance with evolving industry standards to maintain a competitive edge.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Held certificates in compression therapy,mastectomy fitter and diabetic shoes.

Insurance verification

Maintained 90+ patients equipment and supplies

Answered high volume calls