Amy Hernandez
El Paso
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
District Director
Speaker Pro Tempore Joe Moody
06.2015 - Current
- Expanded extracurricular activities portfolio within the district by engaging with community partners to offer after-school programs.
- Established partnerships with local businesses and organizations, creating opportunities for internships and job placements for graduates.
- Managed performance within assigned district and monitored execution of operations plans.
- Assessed knowledge, skills and abilities of staff, coordinated regular skill training and implemented reinforcement techniques to address gaps and opportunities.
Insurance Sales Agent Assistant
Allstate- Victor Hernandez Agency
01.2015 - 04.2019
- Streamlined policy application processes for improved efficiency and reduced paperwork errors. Gathered verbal information or data through reports or other electronic means.
- Reviewed individual risks for acceptability,
- Facilitated the renewal process for existing clients, ensuring their coverage remained current and tailored to their evolving needs.
- Expedited claim processing times by efficiently gathering necessary documentation from clients and submitting it to the appropriate parties.
- Ensured file handling quality and workflow efficiency.
- Consulted with agents and internal partners. Understanding capabilities and opportunities and driving maximum value of relationships. Identified and consulted on business development opportunities.
- Communicates with agents and other internal and external business partners by requesting and providing requested information.
- Strengthen agency relationships through quality contact on underwriting matters, promoted profit and new business growth, renewal retention and service capabilities. Participated in the management of business performance.
Office Manager
Texas State Senator José Rodríguez
01.2014 - 01.2015
- Supervised overall office operations during the legislative session
- Hired, trained, and oversaw office interns
Legislative Aide
El Paso City Representative Eddie Holguin
01.2011 - 01.2014
- Developed a city ordinance to expand available park space in Mission Valley
- Wrote an ordinance to rename the public library after a Mission Valley native
- Conducted presentations for the El Paso City Council on multiple agenda items
Legislative Director
Texas State Representative Joe Pickett
01.2011
- Helped write a bill to expand nonprofit daycare hours for children of working parents
- Analyzed numerous pieces of legislation and prepared member briefings
District Director
Texas House of Representatives Joe Moody
01.2009 - 01.2011
- Managed all El Paso office operations and staff
- Created a process for responding to constituent inquiries quickly and accurately
- Coordinated numerous projects with federal, state, and local authorities
Education
Bachelor of Arts - History
Texas Tech University
Lubbock, TX01.2008
Master of Arts - Public Administration
University of Texas El Paso
El Paso, TX05-2024
Skills
- Legal research
- Emergency management
- Policy analysis
- Government relations
- Issue advocacy
- Constituent services
- Speechwriting
- Bill drafting
- Risk management
- State legislation
- Problem-solving
- Data interpretation
- Quote preparation
- Policy evaluation
- Industry trends awareness
LNGG
Fluent in both written and spoken English and Spanish
Timeline
District Director
Speaker Pro Tempore Joe Moody
06.2015 - Current
Insurance Sales Agent Assistant
Allstate- Victor Hernandez Agency
01.2015 - 04.2019
Office Manager
Texas State Senator José Rodríguez
01.2014 - 01.2015
Legislative Aide
El Paso City Representative Eddie Holguin
01.2011 - 01.2014
Legislative Director
Texas State Representative Joe Pickett
01.2011
District Director
Texas House of Representatives Joe Moody
01.2009 - 01.2011
Bachelor of Arts - History
Texas Tech University
Master of Arts - Public Administration
University of Texas El Paso
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