Amy Herrera
Las Vegas,NV
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Team Leader experienced in directing activities in pharmacy setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operation Specialist
Smith’s Food & Drug
Layton , Utah
07.2018 - Current
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Received and processed stock into inventory management system.
- Monitored company inventory to keep stock levels and databases updated at 90 days product in stock at all times.
- Created plans and communicated deadlines to complete projects on time.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
Pharmacy Technician
Smith’s Food &Drug
North Ogden , Utah
05.2006 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Reviewed and verified customer information and insurance provider information.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Processed over 900 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Supervised 25 pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Recruited, trained and guided new pharmacy technicians, improving overall performance 90%.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Restocked automated medication dispensing equipment.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
No Degree - Generals
Weber State
Ogden Ut Certification - Pharmacy Technician
Ogden Weber Applied Technology
Ogden Utah High School Diploma -
Ben Lomond High School
Ogden, UTSkills
- Training and Development
- Dependable and Responsible
- Self-Motivated
- Team building
- Excellent communication
- Drug utilization review
- Confidentiality and HIPAA
- Drug storage procedures
- Pharmacy and customer records management
- Drug inventory management
- Manual and automated medication dispensing
- Receiving incoming supplies
- Medicare and Medicaid process
- Processing payments
- Pharmaceutical sales and services
- Advanced math skills
- FDA Drug Safety Guidelines
- Assisting pharmacists
- Updating medication histories
- Answering customer questions
- New Hire Onboarding
- Typing medication labels
- Team collaboration
- Interpreting orders
- Medication dispensing
- Operations support
- Patient confidentiality
- Secure storage of medications
- Drug safety
- Staff Development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 high volume pharmacy's
- Reduced Data entry errors by 10% by implementing hourly technician rotation.
Certification
- Licensed Pharmacy technician - Utah, Montana, Nevada
- Ptcb Certified
- BLS certified
- vaccination certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Operation Specialist
Smith’s Food & Drug
07.2018 - Current
Pharmacy Technician
Smith’s Food &Drug
05.2006 - Current
No Degree - Generals
Weber State
Certification - Pharmacy Technician
Ogden Weber Applied Technology
High School Diploma -
Ben Lomond High School
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