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Amy Herrera
Marshalltown,IA
Summary
Dynamic QA Assurance professional with a proven track record at Iowa Premium Beef, excelling in problem-solving and effective communication. Known for adaptability and a positive attitude, I thrive in fast-paced environments, managing multiple projects while ensuring quality and efficiency. Committed to continuous improvement and teamwork, I deliver results that exceed expectations.
Overview
2023
2023
years of professional experience
Work History
Qa Assurance
Iowa Premium Beef
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Manager
Dollar General
Marshalltown, IA
10.2022 - 12.2022
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Implemented promotional strategies, increasing foot traffic and sales revenue.
- Conducted regular audits to maintain compliance with safety standards and operational guidelines.
- Collaborated with district managers to develop strategic plans for store improvement initiatives.
- Analyzed sales data to identify trends, informing inventory purchasing decisions.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervisor
JBS
Marshalltown, IA
06.2020 - 10.2022
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Trained new employees on operational procedures and best practices.
- Implemented process improvements that enhanced production efficiency and reduced waste.
Supervisor
Iowa Premium Beef
Tama, IA
11.2015 - 06.2020
- Monitored inventory levels, facilitating timely ordering of supplies to support operations.
- Conducted performance evaluations, providing feedback to enhance team performance and development.
- Collaborated with management to develop training programs tailored to operational needs.
- Resolved operational issues promptly, maintaining smooth workflow and minimal disruption.
Education
High School Diploma -
BC-IG
Ida Grove, IASkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Excellent communication
Critical thinking
Organization and time management
Decision-making
Verbal communication
Additional Information
Bilingual
Several years in management
Hr experience
Fast learner and willing to learn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of [Number] staff members.
Timeline
Manager
Dollar General
10.2022 - 12.2022
Supervisor
JBS
06.2020 - 10.2022
Supervisor
Iowa Premium Beef
11.2015 - 06.2020
Qa Assurance
Iowa Premium Beef
High School Diploma -
BC-IG