Amy Herrera-Nixon

Work History

Qurate Retail Group (QVC)

07.2022 - 12.2022

Handled on average 80-100 calls per shift creating new customer accounts, placing orders, retrieving customer data, presenting relevant product information, processing return refunds and submitting special order requests.
Met customer call service average handle time and productivity expectations and regularly exceeded call quality guidelines.
Maintained customer satisfaction with strategies that focused on resolving issue at hand independently, during initial phone call to customer service and within set average handle time per call.
Updated account information to maintain customer records.
Assisted customers with their orders, reviewing and adjusting billing, setting up auto-delivery orders, submitting special order requests to warehouse, and arranging for merchandise deliveries and pick-ups.
Absorbed customer feedback on individual basis and determined best course of action with regards to ever-changing processes in obtaining customer satisfaction.
Met schedule adherence expectations and equipment requirements for remote position.
Communicated professionally with colleagues via MS Teams and Avaya One.
Effective liaison between customers and internal departments.

Maverick Construction

10.2021 - 04.2022

Greeted incoming visitors and customers professionally providing friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing and filing documents.
Answered phone promptly and directed incoming calls to correct offices.
Received in-bound calls and initiated out-bound calls daily to introduce customers to products and services offered.
Drafted professional memos, letters and marketing ideas to support business objectives and growth.
Confirmed appointments, communicated with clients and updated records.
Corresponded with clients via email, telephone or postal mail.
Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.

Law Offices of Steven C. Benke

09.2006 - 05.2008

Managed multi-line phone system directing individuals to desired personnel and provided general information about operations.
Handled office scheduling and made notes for deadlines, motions and other important dates.
Created legal files for new clients.
Managed accounts and client records, observing utmost confidentiality and extreme discretion.
Utilized ProDoc for drafting various motions filed in court.
Kept in correspondence with clients to ensure proper updates of cases.
Recorded billing activity and generated client statements.
Responded to inquiries from callers seeking information.
Sorted, received and distributed mail correspondence between departments and personnel.

Law Office of Sylvia M. Lopez

03.2004 - 09.2006

Managed all incoming calls.
Produced requested information or performed task as requested.
Took messages when needed.
Scheduled appointments, court appearances and depositions for law firm.
Made home visits to accommodate clients.
Created and organized files for new clients.
Managed files for court cases.
Kept in correspondence with clients to ensure they were properly updated on cases.
Prepared financial records for tax purposes.
Worked with Child Protective Services regularly as Ms. Lopez was often appointed Attorney Ad Litem to child in legal matter.