Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Activities
Timeline
Generic

Amy Hertling

Riverhead,NY

Summary

Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring administrative, clinical abilities developed over 15-year career to a growth-oriented role. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Training and Development Specialist

The Smilist Dental
03.2024 - Current
  • Utilized various assessment tools to measure individual progress post-training implementation, adjusting curriculum as needed based on data-driven insights.
  • Streamlined training processes by identifying areas of improvement and implementing targeted solutions.
  • Mentored new hires with personalized coaching, accelerating their integration into the team dynamic.
  • Championed a culture of continuous learning within the organization, fostering professional growth among staff members at all levels.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Assisted in the implementation of a successful onboarding program.
  • Traveled to many locations for office focused training needs.

Clinical Manager / Head Dental Assistant

Dr. Joseph Sciotto
  • Supervised 5 dental assistants staff members
  • Devised training programs
  • Improved policies and procedures through development, implementation, revision and evaluation of new protocols
  • Interacted with patients, asked appropriate questions and listened carefully to ensure high level of clinical care
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted dentists chairside
  • Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements
  • Educated patients and caregivers on diagnoses and treatment plans
  • Oversaw daily activities and interactions with patients
  • Enforced compliance with local, state, and federal healthcare regulations, including HIPAA, OSHA and CDC.

Dental Practice Manager

The Smilist Dental
10.2021 - 03.2024
  • Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
  • Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
  • Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
  • Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
  • Managed payroll administration duties efficiently to minimize errors in timekeeping records or payment discrepancies.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Education

ADAPT Dental Assisting Program -

University of Buffalo

High School Diploma -

Riverhead Senior High School
Riverhead, NY
01.1997

Skills

  • Certified Dental Assistant
  • Clinical team collaboration
  • Clinical staff management
  • Dental assisting talent
  • Clinical leadership and supervision
  • Dental procedure knowledge
  • Strong clinical background
  • Hands-on clinical instruction
  • Clinical supervision
  • Clinical Leadership
  • Training and mentoring
  • Proficient in Dentrix
  • Onboarding and coaching
  • Clinical Documentation
  • Clinical education
  • Insurance Billing
  • Continuous Improvement
  • Training program implementation
  • Team Collaboration
  • Adaptability and Flexibility

Additional Information

  • Devised training programs.
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Interacted with patients, asked appropriate questions and listened carefully to ensure high level of clinical care.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted dentists chairside.
  • Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements.
  • Educated patients and caregivers on diagnoses and treatment plans.
  • Oversaw daily activities and interactions with patients.
  • Enforced compliance with local, state, and federal healthcare regulations, including HIPAA, OSHA and CDC.

Affiliations

  • Member, American Dental Assistant Association
  • Dental Assisting National Board accredited
  • Dental radiography

Activities

Currently enrolled in the American Dental Assisting Fellowship program.

Timeline

Training and Development Specialist

The Smilist Dental
03.2024 - Current

Dental Practice Manager

The Smilist Dental
10.2021 - 03.2024

Clinical Manager / Head Dental Assistant

Dr. Joseph Sciotto

ADAPT Dental Assisting Program -

University of Buffalo

High School Diploma -

Riverhead Senior High School

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Amy Hertling