Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Hi, I’m
Amy Hicks
Fultondale,AL
Summary
Overview
1
year of professional experience
Work History
ChevronCleveland, AL
Manager
04.2019 - 2024
Job overview
- Managing financial transactions such as deposits, refunds, credits.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Monitoring gas prices to ensure they remain competitive in the market.
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Maintaining accurate records of fuel and other store inventory levels.
- Organizing daily staff schedules and assigning shifts.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
- Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Approving purchase orders for supplies required by the gas station's operations.
- Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
- Enforcing company policies related to employee conduct or personal hygiene standards.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Papa John's PizzaWarrior, Alabama
Shift Supervisor
08.2018 - 04.2019
Job overview
- Executed cash handling procedures to ensure accurate transactions and financial integrity.
- Maintained cleanliness and organization of the work environment to meet safety standards.
- Managed shift operations to ensure smooth service delivery and high-quality food preparation.
- Trained new team members on company procedures and customer service standards.
- Conducted regular inventory checks to maintain stock levels and reduce waste.
- Implemented safety protocols to ensure compliance with health regulations.
- Scheduled staff shifts to optimize coverage during peak hours and maintain efficiency.
- Provided exceptional customer service by addressing inquiries and resolving complaints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
Education
Warrior High SchoolWarrior, AL
High School Diploma
05-2000
University Overview
Skills
- Financial management
- Cash handling
- Inventory management
- Safety compliance
- Employee training
- Customer service
- Team leadership
- Effective communication
- Problem solving
- Staff supervision
- Verbal and written communication
- Conflict resolution
- Time management
- Sales management
References
References
References available upon request.Timeline
Manager
Chevron
04.2019 - 2024
Shift Supervisor
Papa John's Pizza
08.2018 - 04.2019
Warrior High School
High School Diploma