Amy Higginbotham
Practice Management
Viera,FL
Summary
I am very competitive and intensely focused on business growth, metrics, and achieving results through developing relationships and trust with leadership teams and development. I have achieved record setting metrics by developing new strategies that create efficiencies and produce positive revenue. I am intent in developing and nurturing culture, training at all levels of leadership, improving operational procedures, and increasing communication standards. Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 11 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Project Administrator
Classic Floors
Melbourne, FL
12.2022 - Current
- Translate multiple customer order formats into a standard format for, into JD Edwards
- Monitor and track homebuilders schedule to ensure on time schedule of materials
- Track status of spec homes and model homes to ensure that all potential questions are resolved
- Navigate homebuilder portals to identify and process all change order requests timely
- Work with branch personnel to handle pre-closing repair issues, such as punch-out repairs, material shortfalls, and claims on defective material
Fleet Coordinator
Y-COM
Melbourne, FL
03.2021 - 12.2022
- Developed and maintained a system to record all transactions occurring in the acquisition, receiving and distribution of supplies, equipment, and materials used in completion of work order requests
- Assist with onboarding and disposal of fleet assets and loading and unloading of tools and material
- Liaise with shop to schedule preventative maintenance and repair of tool and equipment
- Enter transactions into the inventory management software as well as the manual log of items delivered and issued to job/employee
- Prepare tool and equipment usage reports (daily/weekly/monthly)
- Schedule and coordinate quarterly physical inventory counts
- Identify and implemented technology and tools to improve parts distribution/usage tracking.
- Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Executed on-time, under-budget project management on complex issues for senior leadership.
- Documented equipment transfers and sales details for accurate record keeping.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Created documents by reviewing data to recommended courses of action for senior decision-making processes.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
ADVANCED SERVICE REP
CINTAS, FLEEET MANAGEMENT DIVERSITY AND INCLUSION
12.2021 - 04.2022
- Direct point of contact for house accounts, Net 10, and National accounts
- Oversee direct contact for onboarding accounts and house accounts
- Achieve KPI percentage on a monthly basis by meeting company goals
- Manage fleet for 47 Partners’ assets maintenance and safety
- Oversee diversity and inclusion for the entire branch
- Invoicing all accounts within a timely manner
- Resolving inquires and concerns in a professional manner
SMILE DESIGN
08.2019 - 12.2021
- Oversee daily schedule and operations of the clinic
- As well as patient care for Dental Assisting and Dental Hygiene programs
- Monitor and adjust clinic practices to ensure compliance with State Board of Dentistry and the health authority requirements
- Manage patient records and ensure HIPAA compliance
- Leads the transition to fully electronic records keeping and serve as the electronic records system technical specialist
- Liaison between clinical providers and individual patients needs
- Team leader in administrative processes
- Managing daily productions goals
SPACE COAST DENTISTRY
03.2017 - 08.2019
- Oversee daily schedule and operations of the clinic
- As well as patient care for Dental Assisting and Dental Hygiene programs
- Monitor and adjust clinic practices to ensure compliance with State Board of Dentistry and the health authority requirements
- Manage patient records and ensure HIPAA compliance
- Develop office policies and procedures for patient records protocol
- Leads the transition to fully electronic records keeping and serve as the electronic records system technical specialist
- Liaison between clinical providers and individual patients needs
- Team leader in administrative processes
- Managing daily productions goals
- Presenting treatment plans to patients
- Insurance verification and claim submissions
DIRECTOR OF HUMAN RESOURCES AND TRAINING
CHICK-FIL-A
03.2017 - 12.2018
- Lead, train, and develop a successful operational team of 127 employees
- Onboard new employees
- Coaching new and existing employees
- Interview candidates that are best suited for open requisitions
- Submit payroll for 127 employees and benefits
- Perform employee reviews and feedback
OFFICE MANGER
COAST DENTAL
09.2016 - 03.2017
- Recruit, hire, and train a successful practice
- Supervise office budget, collections, and accounts receivable
- Manage specialist referral process
- Present treatment plans and financials to patients
- Run, analyze, and create business correspondence and reports
- Oversee all administrative functions: deposits, payroll, invoicing, controllable costs, equipment upgrades, and operation expenses
- Ensure that records are stored securely and in compliance with privacy and security regulations
- Process dental claims and coordinate with insurance companies 2
Education
Daytona State College
Daytona Beach, FL 08.2011 - 05.2013
Skills
AS400undefined
Timeline
Project Administrator
Classic Floors
12.2022 - Current
ADVANCED SERVICE REP
CINTAS, FLEEET MANAGEMENT DIVERSITY AND INCLUSION
12.2021 - 04.2022
Fleet Coordinator
Y-COM
03.2021 - 12.2022
SMILE DESIGN
08.2019 - 12.2021
SPACE COAST DENTISTRY
03.2017 - 08.2019
DIRECTOR OF HUMAN RESOURCES AND TRAINING
CHICK-FIL-A
03.2017 - 12.2018
OFFICE MANGER
COAST DENTAL
09.2016 - 03.2017
Daytona State College
08.2011 - 05.2013
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