Amy Hill

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Assisted guests by furnishing information to gift shop and dining areas.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Educated visitors and family in regards to Covid 19 rules and restrictions.

• Assisted chef with planning easy but elegant appetizers to spark customer interest.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Mentored staff in expectations and parameters of kitchen goals and daily work.
• Seasoned and cooked food according to recipes or personal judgment and experience.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Communicated closely with servers to fully understand special orders for customers.

• Searched relevant directories to find contacts, business addresses, and patient information for customers and employees
• Manage 10-line switchboard system for VUMC
• Directed incoming calls to internal personnel and departments, routing to best-qualified department
• Received incoming calls and paged individuals and departments over PA system
• Attended safety training meetings to learn procedures for handling medical and fire emergency calls
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Displayed friendly, outgoing and energetic behavior to create a warm atmosphere for guests.
• Acted as first point of contact for visiting clients and customers.

• Improved timely payment of bills by developing flexible payment plans for patients
• Supported providers in outpatient medical office through coordinating all administrative operations
• Organized patient files and streamlined operations to improve efficiency
• Received, recorded and addressed incoming and outgoing communication via telephone and email
• Maintained office supplies inventory by checking stock and ordering new supplies as needed
• Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
• Coordinated front office duties, including customer service, patient scheduling and billing

• Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms
• Requested law enforcement, fire and ambulance services for various emergency calls, including fires and auto accidents
• Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
• Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene
• Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response
• Questioned callers to determine nature of problems and locations to direct type of response needed

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Completed clerical duties and tasks for clinic administration.
• Checked patient insurance, demographic and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Completed clerical duties and tasks for clinic administration.
• Checked patient insurance, demographic and health history to keep information current.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Answer and route all incoming call to facility using a Post Board Exchange. worked directly with 911 communications to dispatch Air care as needed. Monitored camera system and dispatched security as situations arose. Provided Emergency room check in to patients while trying to maximize patient satisfaction and effectiveness.

• Created and maintained company phone directory with current extensions and staff information
• Trained and mentored new PBX operations employees
• Supported customers by managing up to over one hundred calls per day efficiently while maintaining professionalism and upbeat tone
• Performed clerical work such as sorting mail, restocking supplies and typing documents
• Received incoming calls and paged individuals and departments over PA system