Amy Hill
Melbourne
Overview
3
3
years of professional experience
Work History
Gym Manager/Personal Trainer
Fit N Firm
11.2022 - 03.2024
- Identified and maximised sales and retention opportunities across both gyms, through cold calls, outreach strategies (marketing/social media) and maintaining relationships with current members
- Conducted all admin tasks professionally, including cancellations, debt collections, emails, managing staff/PTs and the overall cleanliness of the gym
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with client
- Improved clients' fitness levels by developing personalised workout plans, monitoring progress, and conducting 1 on 1 sessions and group classes, all with a smile and positive attitude
- Fostered a positive workout environment with upbeat energy and professional demeanour, well enabling clients to reach their goals
Gym Manager
Snap Fitness
10.2021 - 08.2022
- Posted daily engaging content on social media accounts,
- Assisted with recruitment and the productivity of current employees
- Created a community feel through running events in the gym, including a disco party in the gym, catered by Subway
- Maximised sales opportunities, leading to a dramatic increase in membership base
Membership Sales Representative
Fitness First
05.2021 - 10.2021
- Exceeded sales goals, increased revenue and facilitated sales
- Set up appointments with potential members through cold calls, outreach and maintaining relationships with current members, where they felt comfortable to refer family and friends
- Assisted clients throughout sales process and provided after sales support to assess satisfaction and resolve problems
- Responded proactively and positively to rapid change due to lockdown, and provided primary customer support
Cashier/Packer/Server
A Pocket of Lollies
02.2021 - 05.2021
- Helped customers complete purchases, locate items and join reward programs to promote sales numbers, loyalty and satisfaction, all with a smile
- Opened and managed shop alone
- Operated cash register to record all transactions accurately and efficiently
- Served ice cream and packaged lollies
Education
Bachelor of Business (Marketing) -
RMIT University
01-2028
Certificate IV - Personal Training
AIPT
07.2023
Certificate III - Fitness
AIPT
01.2023
VCE - Victorian Certificate of Education
Vermont Secondary College
12.2020
Skills
- Building relationships, interpersonal skills
- Fostering community development, building team spirit
- Administrative tasks
- Social Media
- Organised, reliable, trustworthy
- Enthusiastic
- Passionate
- Empathetic
- Keen and fast learner
- Mentor, leader
Hobbies
- Have trained for and ran multiple races including the Frankfurt am Main Marathon in October 2024 and various other half marathons in Melbourne, including the 2XU Wellness Run in November 2023
- Lost 30kg and erased my diabetes
- Competed in a powerlifting competition
Timeline
Gym Manager/Personal Trainer
Fit N Firm
11.2022 - 03.2024
Gym Manager
Snap Fitness
10.2021 - 08.2022
Membership Sales Representative
Fitness First
05.2021 - 10.2021
Cashier/Packer/Server
A Pocket of Lollies
02.2021 - 05.2021
Certificate IV - Personal Training
AIPT
Certificate III - Fitness
AIPT
Bachelor of Business (Marketing) -
RMIT University
VCE - Victorian Certificate of Education
Vermont Secondary College
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