Summary
Overview
Work History
Education
Skills
Timeline
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Amy Hill

Lizella

Summary

Dynamic professional with a proven track record at GEICO, enhancing payment and claims processes through meticulous attention to detail and exceptional customer service. Leveraged expertise in Microsoft Excel and relationship building to streamline operations, achieving a significant reduction in processing times. Demonstrates strong analytical thinking and adaptability, consistently exceeding employer expectations.

Overview

2018
2018
years of professional experience

Work History

Claims Payment Specialist

GEICO
  • Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
  • Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
  • Developed strong relationships other external partners for seamless collaboration in handling payments.
  • Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
  • Managed the reconciliation of accounts payable and receivable, ensuring accuracy in financial reporting.
  • Trained new team members on company-specific software and standard operating procedures for efficient onboarding.
  • Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
  • Reduced errors in payment transactions by conducting thorough audits and identifying areas for improvement.
  • Maintained up-to-date knowledge of industry trends, regulations, and best practices to ensure compliance in all payment processes.
  • Facilitated smooth communication between finance teams, vendors, and clients to resolve payment issues promptly.
  • Utilized Microsoft Excel to manage invoices and payments.
  • Researched billing errors and discrepancies to initiate corrective action.

Glass Claims Specialist

GEICO
02.2017 - 11.2017
  • Assisted policyholders in understanding their coverage and available options, promoting transparency and trust.
  • Coordinated appointments between customers and repair facilities, streamlining the claims process for all parties involved.
  • Enhanced customer satisfaction by efficiently processing glass claims and providing timely resolutions.
  • Collaborated with repair shops for accurate estimates, ensuring cost-effective solutions for both the company and clients.
  • Adhered to regulatory requirements when handling sensitive customer data, safeguarding both client privacy and company reputation.
  • Documented detailed claim information accurately within the system, allowing for smooth transitions between departments and representatives.
  • Developed strong relationships with clients through clear communication and empathetic listening, fostering long-term loyalty.
  • Continuously updated personal knowledge of evolving industry standards and best practices, ensuring top-quality service for customers.
  • Resolved escalated customer issues calmly and professionally, preserving client relationships while adhering to company guidelines.
  • Identified fraudulent claims through careful analysis, protecting company resources from misuse.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Developed in-depth understanding of insurance policies and procedures.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Verified client information by analyzing existing evidence on file.
  • Generated, posted and attached information to claim files.

ERS Dispatcher

GEICO
11.2015 - 11.2017
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely assistance to customers.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in electronic database.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Reduced response times to emergency situations, coordinating effectively with multiple agencies.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Assisted in resolving customer complaints and grievances.
  • Utilized customer feedback to improve customer service.
  • Provided customers with information on services.

Education

GED -

Central Georgia Technical College
Macon, GA
06.2003

Skills

  • Electronic funds transfer
  • Transaction monitoring
  • Know your customer
  • Payment processing
  • Dispute resolution
  • Invoice management
  • Customer service support
  • Claims processing
  • Relationship building
  • Strong client relations skills
  • Microsoft Excel
  • Financial records and reporting
  • Data inputting
  • Accurate payment posting
  • Invoice processing
  • Account reconciliation
  • Investigative research
  • Payment management
  • Team bonding
  • Information gathering and analysis
  • Cross-functional team collaboration
  • Research and due diligence
  • Spreadsheets and journal entries
  • Bill processing
  • Billing dispute resolution
  • Organization skills
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Updating customer accounts
  • Reliability
  • Excellent communication
  • Critical thinking
  • Clear communication
  • Active listening
  • Adaptability and flexibility
  • Data entry skills
  • Decision-making
  • Payment scheduling
  • Documentation and recordkeeping
  • Professional ethics
  • Analytical and critical thinking

Timeline

Glass Claims Specialist

GEICO
02.2017 - 11.2017

ERS Dispatcher

GEICO
11.2015 - 11.2017

Claims Payment Specialist

GEICO

GED -

Central Georgia Technical College

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