AMY HILL-ACKERMAN
St. George,SC
Summary
Detail-oriented, positive individual with exceptional communication, project management and people skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and being a team player. Ready to tackle new challenges and advance organizational safety objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
Assistant Supervisor
Magnolia Management/ Brosnan Forest
01.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with management team to implement proper division of responsibilities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Supported facility upgrades by assisting with installation and commissioning of new equipment.
- Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
- Performed preventive maintenance and repairs on various types of equipment.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Website Manager, Purchasing Agent, Sales Associate
Certified Sales
03.2020 - 10.2021
- Ensured consistent branding across all digital assets by adhering to established style guides and design principles.
- Streamlined internal processes by creating efficient workflows for content management, review, and publication.
- Enhanced online brand presence by developing and implementing consistent visual and textual content strategy across website.
- Facilitated training for staff on utilizing content management system, enhancing their ability to make timely updates.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
Recruiting Coordinator/ Office Manager
BID GROUP
10.2015 - 11.2018
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated and attended job fairs to expand company presence and attract qualified candidates for open positions.
- Maintained accurate records of all recruitment activities, ensuring compliance with company policies and legal requirements.
- Streamlined the recruitment process by implementing an Applicant Tracking System, improving efficiency and reducing timetohire.
- Streamlined onboarding process for new hires, ensuring seamless transition into their roles.
- Organized career fairs and recruitment events to attract top talent.
- Developed and maintained candidate database, making talent acquisition more efficient.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Advocated for staff members, helping to identify and resolve conflicts.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Promoted a culture of safety through engaging workshops and training sessions for employees on various topics such as hazard identification, PPE usage, and incident reporting.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Collaborated with management to develop site-specific safety policies, ensuring alignment with federal and state requirements.
- Enhanced employee engagement in safety programs through interactive workshops and feedback sessions.
- Customized safety training materials for different departments, addressing specific risks and procedures.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collaborated with managers to identify and address employee relations issues.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Garden Center Manager/ Sales Associate
Hutto Ace Hardware
01.2011 - 01.2013
- Responsible for all aspects of garden center management including purchasing, maintenance, and sale of inventory
- Prepared financial forecasts, sales trends, and outcomes utilizing computer systems to generate reports
- Designed and created flyers and brochures to promote sales
Clerk of Court
St. George Municipal Court
01.2010 - 01.2011
- Coordinated daily court office operations and Judge’s schedule
- Scheduled hearings and trials and prepared associated case files with proper documents, letters & records as required by the court and judge
- Assist victims, defendants, attorneys, law enforcement, jurors, magistrates, and others in completing various legal forms as required
Instructor/ Teacher
Bowman Academy
01.2008 - 01.2009
- Provided career guidance and support to students and families
- Taught subjects including: World History, United States History, World Geography, Elementary Computer, Intermediate Computer, and Advanced (High school) Computer
- Developed a new school computer curriculum for all grade levels as well as expanded resources, software, and available technology school wide within 2 months
Human Services Specialist/ Psychiatric Counselor
Medical University of SC Institute of Psychiatry
01.2006 - 01.2008
- Provided individual and group counseling for emotionally disturbed children and adolescents in psychiatric day treatment program
- Documented in case records in compliance with state, federal, and hospital requirements and deadlines
- Spearheaded and responsible for implementation of new substance abuse education and counseling treatment groups within 1 month of hire
Director of Admissions/ Resident Liaison
St. George Health Care Center
01.2004 - 01.2005
- Scheduled, coordinated, and facilitated all admissions including completion of financial contracts and detailed medical records
- Implemented and facilitated staff training in customer service
- Updated and maintained detailed records, files, documents, and reports to support 6 departments utilizing computer system to generate reports
- Compiled and updated data and prepared various daily, weekly, monthly, & quarterly reports using Microsoft Excel
- Designed new facility brochures, flyers, and newsletters using desktop publishing system
- Developed computer database of over 200 key business contacts, community resources, and referral sources
Assistant Program Coordinator / Clinical Counselor/Case Manager
Dorchester Alcohol & Drug Commission
01.1999 - 01.2004
- Provided substance abuse related counseling to high risk client population of adults, adolescents, and families from diverse socioeconomic backgrounds and cultures
- Performed adult, adolescent, and family psychosocial assessments
- Developed and implemented treatment plans
- Provided individual, group, and family counseling sessions in a clinical setting as well as in the home environment
- Completed client-related paperwork and documentation, including federal and state mandated forms, client diagnostic records, and progress notes
- Supervised front office and records administration in court related program
Education
Masters in Counseling Program -
WEBSTER UNIVERSITY
Charleston, SCNATIONAL ADDICTIONS COUNSELOR II - Addiction Counseling
NAADAC
SC05.2000
Bachelor of Science - Psychology
COLLEGE OF CHARLESTON
Charleston, SC01.1999
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Publisher
- Computer Skills
- Customer interaction
- Workplace Safety
- Relationship Building
- Oral communication
- New Hire Training
- Issue Resolution
- MS Office
- Performance Improvement
- Management Support
- Process Improvement
- Record and File Management
- Policy Implementation
- Project Reporting
- Preparing reports
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
Timeline
Assistant Supervisor
Magnolia Management/ Brosnan Forest
01.2021 - Current
Website Manager, Purchasing Agent, Sales Associate
Certified Sales
03.2020 - 10.2021
Recruiting Coordinator/ Office Manager
BID GROUP
10.2015 - 11.2018
Garden Center Manager/ Sales Associate
Hutto Ace Hardware
01.2011 - 01.2013
Clerk of Court
St. George Municipal Court
01.2010 - 01.2011
Instructor/ Teacher
Bowman Academy
01.2008 - 01.2009
Human Services Specialist/ Psychiatric Counselor
Medical University of SC Institute of Psychiatry
01.2006 - 01.2008
Director of Admissions/ Resident Liaison
St. George Health Care Center
01.2004 - 01.2005
Assistant Program Coordinator / Clinical Counselor/Case Manager
Dorchester Alcohol & Drug Commission
01.1999 - 01.2004
Masters in Counseling Program -
WEBSTER UNIVERSITY
NATIONAL ADDICTIONS COUNSELOR II - Addiction Counseling
NAADAC
Bachelor of Science - Psychology
COLLEGE OF CHARLESTON
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