Amy Hillis

• Processed returned items, including verifying condition and accuracy of product information.
• Made decisions and resolved issues using critical thinking and analytical skills.

• Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Accompanied clients to social events such as movies or plays.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Laundered clothing and bedding to prevent infection.

• Conducted regular performance reviews for employees to identify areas of improve
• Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
• Performed month-end closing activities.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service
• Assisted customers
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound call and emails
• Directed and supervised kitchen staff in the preparation, cooking, and presentation of food.
• Ensured compliance with health, safety, and sanitation standards in the kitchen area.
• Maintained accurate inventory of all food items; ordered supplies as needed.
• Planned menus and estimated food requirements according to budget restrictions.
• Developed new recipes to maintain customer interest and satisfaction.
• Monitored quality of dishes at every stage of preparation and presentation.
• Coordinated with other kitchen personnel to ensure proper functioning of the kitchen operations.
• Scheduled shifts for kitchen personnel based on forecasted volume levels.
• Assessed performance of staff members; provided feedback and guidance when necessary.
• Resolved customer complaints in a professional manner by investigating issues and implementing solutions.
• Provided leadership by setting goals for kitchen staff and monitoring progress towards those goals.
• Maintained cleanliness throughout entire work area including floors, walls, counters, shelves.
• Identified potential problems within the kitchen environment and took corrective action when necessary.
• Trained kitchen staff in safely operating and handling equipment, machinery and utensils.
• Prepared recipes, menu cycles and portion sizes within restaurant budgets.
• Ordered food supplies every week to restock inventory, remaining aware of budgets.
• Controlled food costs by adhering to purchasing specifications, product storage requirements and recipe standards.
• Helped out in various capacities on line when restaurant was extremely busy or when employees were absent.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Established processes to ensure efficient workflow throughout the organization.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Swept and mopped floors, vacuumed carpets, and dusted surfaces.
• Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
• Emptied wastebaskets and replaced liners.
• Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
• Washed windows both inside and outside of the facility.
• Scrubbed walls to remove scuff marks or stains.
• Swept sidewalks and driveways of debris.
• Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
• Inspected rooms for cleanliness prior to guest arrival.
• Received and processed incoming shipments of merchandise.
• Recorded quantity, type and value of materials or items received.
• Stocked shelves with newly arrived products.
• Arranged merchandise in an attractive manner to promote sales.
• Maintained accurate inventory records through manual systems and and or computerized databases.
• Inspected stock for damage or defects and reported issues to management.
• Provided customer service by answering questions about product location, price and availability.
• Assisted with store displays and window dressing as needed.
• Verified pricing accuracy on shelves against invoices from vendors.
• Followed safety procedures when handling hazardous material or dangerous goods.
• Ensured that all products were labeled properly before stocking the shelves.

Processed customer returns

Learning Ambassador.

Trained Associates and New Hires.

Problem Solve, Warehouse deals, Refurbish, End of line, TDR, Shoe Problem Solve, Recovery

• Conducted individual and group sessions to help associates build stronger processing skills
• Trained associates in indirect roles
• Processed Audits and conducted coach failed audits

• Established relationships with key clients, while maintaining existing customer base.
• Managed daily operations of sales department, including supervision of staff members.
• Developed pricing strategies that would maximize profits while still remaining competitive in the market.
• Researched potential customers using various sources such as public records, web searches.
• Participated in negotiations with vendors regarding product purchases or contracts.
• Installed new machinery components including bearings, seals, gears, and other parts.
• Performed routine maintenance tasks on electrical systems including replacing fuses, checking wiring connections and testing circuits.
• Diagnosed issues with malfunctioning systems and components using specialized testing equipment.
• Replaced worn or damaged components in accordance with manufacturer specifications.
• Conducted safety inspections to identify potential hazards before repairs were made.
• Operated hand tools such as wrenches, pliers, screwdrivers and drills for repair work.