Amy Hilton
Atchison,KS
Summary
Dynamic Front Desk and Housekeeping Supervisor at Quality Inn Hotel, skilled in training and mentoring staff to enhance guest satisfaction. I implemented efficient inventory management and resolved guest complaints, fostering a positive environment and improving retention rates. Strong team builder with a focus on performance evaluation.
Overview
5
5
years of professional experience
Work History
Front Desk and Housekeeping Supervisor
Quality Inn Hotel
Atchison, KS
08.2021 - Current
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
- Conducted regular inspections to maintain quality control and compliance with hotel standards.
- Coordinated scheduling and workload distribution for housekeeping staff to optimize efficiency.
- Implemented inventory management processes for cleaning supplies and equipment.
- Resolved guest complaints promptly to enhance overall experience and retention rates.
- Developed training materials to improve onboarding processes for new hires in housekeeping department.
- Collaborated with other departments to address maintenance issues affecting guest rooms and common areas.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
College Credits - Social Work
Missouri Western State University
Saint Joseph, MOSkills
Cleaning and sanitation
Guest relations
Customer service-focused
Customer service
Staff scheduling
Training and mentoring
Task delegation
Supply inventory management
Performance evaluation
Team building
Timeline
Front Desk and Housekeeping Supervisor
Quality Inn Hotel
08.2021 - Current
College Credits - Social Work
Missouri Western State University