Kiara Kiser
Jacksonville,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Head of Fabricated Glass
Flat Glass Distributors
Jacksonville, FL
05.2021 - Current
- Processing shower Orders
- Creating quotes in software for pricing
- Technical support
- Up training on shower hardware
- Assisted with customer requests and answered questions to improve satisfaction
- Identified needs of customers promptly and efficiently
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Displayed strong telephone etiquette, effectively handling difficult calls
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
Customer Service Representative
Binswanger Glass
Jacksonville, FL
06.2024 - 12.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Led on- and off-site customer support teams across multiple time zones.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Team Leader
Southeastern Aluminum Products
Jacksonville, FL
05.2013 - 05.2021
- Motivated teams by recognizing and rewarding excellence
- Assisted with recruiting and hiring perspective candidates
- Set attainable daily, weekly and monthly goals and game plans
- Provided daily direction to call center associates
- Developed strategies to assist associates in meeting goals
- Held monthly meetings with associates to provide constructive feedback on performance
- Made certain associates adhered to schedules to achieve service goals
- Attended job training to sharpen skills and keep informed of new products
- Supported associates career development by discussing potential for growth within company
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues
- Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools
Education
High School Diploma -
William M. Raines High School
Jacksonville, FL05.2008
Skills
- Safety Procedures
- Works well under pressure
- Relationship building
- Organization
- Data management
- Good work ethic
- Critical thinking
- Basic math
- Training & development
- Reliable & trustworthy
- Organizational skills
- Team management
- Call center experience
- Multi-task management
- Computer proficiency
- Scheduling
- Order fulfillment
- CRM software
Timeline
Customer Service Representative
Binswanger Glass
06.2024 - 12.2024
Head of Fabricated Glass
Flat Glass Distributors
05.2021 - Current
Customer Service Team Leader
Southeastern Aluminum Products
05.2013 - 05.2021
High School Diploma -
William M. Raines High School
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