Amy Hinkle
Eddystone,PA
Summary
Friendly and Energetic customer service representative with 10+ years of experience resolving complex customer inquiries. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement.
Overview
16
16
years of professional experience
Work History
Hi-Tech Customer Service Team Lead
Brotherston Homecare
09.2016 - Current
- Ensuring excellent customer service to our hi-tech respiratory patients and families
- Improved team results by coaching under-performing team members
- Managed Customer expectations by communicating accurate timeframe and checking on progress
- Informed customers of promotions and special offers to increase sales
Home Health Aide Provider
Public Partnerships, PPL
08.2015 - 09.2016
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Medical Coding and Billing Specialist
Pulmonary Care
05.2007 - 08.2016
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Education
technician/ Pulmonary care -
Medical Coding And Billing - Medical Billing
The Chubb Institute
Springfield, PA04.2007
High School Diploma -
Ridley High School
Folsom, PA06.2005
Skills
- Active listening
- Teamwork
- Conflict resolution
- Adaptability
- Physical Stamina
- Medical Skills and Knowledge
- Project Management
- Time Management
- Problem Solving
Timeline
Hi-Tech Customer Service Team Lead
Brotherston Homecare
09.2016 - Current
Home Health Aide Provider
Public Partnerships, PPL
08.2015 - 09.2016
Medical Coding and Billing Specialist
Pulmonary Care
05.2007 - 08.2016
technician/ Pulmonary care -
Medical Coding And Billing - Medical Billing
The Chubb Institute
High School Diploma -
Ridley High School
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