Amy Hinkle
Cda,ID
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Records position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
EVS Housekeeper
Kootenai Health
08.2022 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
Housekeeper
Green Professionals
10.2020 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
Food Service Worker
McDonalds
10.2020 - 05.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Customer Service Representative
Qualfon USA
06.2014 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered billing questions and concerns thoroughly with the customer
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ10.2026
Skills
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Office Administration
- Telephone Etiquette
- Medical Billing and Coding
- Medical Terminology
- HIPAA Expert
- Data Collection
- Active Listening
- Problem Resolution
- Recordkeeping Strengths
Certification
Medical Records
Timeline
EVS Housekeeper
Kootenai Health
08.2022 - Current
Housekeeper
Green Professionals
10.2020 - 08.2021
Food Service Worker
McDonalds
10.2020 - 05.2021
Customer Service Representative
Qualfon USA
06.2014 - 10.2020
Master of Science - Health Administration
University of Phoenix
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