Amy Hinkle
Coeur d'Alene,Idaho
Summary
Detail-oriented environmental services worker skilled in professional cleaning services, equipment maintenance, and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in a job well done. Reliable customer service representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
Work History
Registrar
Kootenai Health
04.2024 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Ensured accurate student records by diligently maintaining and updating information in the database.
Office Cleaner
Green Professionals
10.2021 - Current
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Dusted ledges, countertops, files, office equipment, desks and walls
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses
- Wet and spot mopped to clean floors and other surfaces in public corridors
- Washed exterior and interior windows and trim, using ladders to access elevated windows.
Cashier
McDonald's
10.2021 - 03.2022
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures and customer services.
Customer Service Representative
Qualfon Call Center
06.2015 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Explained benefits, features and recommendations to maximize client retention
- Answered inbound calls, chats and emails to facilitate customer service
- Set up and activated customer accounts.
Education
Associate of Science - Health Care
University of Phoenix
Tempe, AZ2027
Skills
- Conscientious and Detail-Oriented
- Strong Work Ethic
- Willingness to Learn
- Understanding Customer Needs
- Calm and Professional Under Pressure
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Inbound and Outbound Calling
Timeline
Registrar
Kootenai Health
04.2024 - Current
Office Cleaner
Green Professionals
10.2021 - Current
Cashier
McDonald's
10.2021 - 03.2022
Customer Service Representative
Qualfon Call Center
06.2015 - 10.2021
Associate of Science - Health Care
University of Phoenix
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