Amy Hipple
Phoenix,USA
Summary
Motivational leader with supervisory, team-building, and customer service skills that put people first. Experience stepping into roles and quickly making positive changes to drive team success. Excel at communication, adaptability, and problem-solving to navigate complex challenges, and influence effective change to meet goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Team Manager- Financial Planner (PL), Centralized Planning Group
Charles Schwab
Phoenix, AZ
10.2024 - Current
- Responsible for attracting diverse CFP ready talent into the Centralized Planning Group and retaining top talent through a focus on employee engagement, creation of a positive work environment, and a strong orientation of personal growth and development while championing the Schwab culture.
- Building and fostering collaborative relationships with peers and partners, including leaders across the Branch Network, Schwab Wealth Advisory, and sales operations to increase financial planning penetration and deliver on win-win monetization priorities.
- Regularly partnering with a cross-functional team to deliver financial planning training, education, and guidance and bringing new initiatives to the field to help achieve goals and strengthen internal partnerships to provide a comprehensive & personalized wealth management client experience.
- Supervising and managing employee performance expectations, including monitoring of client interactions and coaching to improve service and advice quality, while ensuring all administrative and compliance requirements are met.
- Managing the Schwab CFP cohort program and working with leaders across the firm to drive awareness and enrollments to increase CFP talent in various Schwab enterprises and general program management including reporting, participant experience, and partnering with vendor & key stakeholders.
Senior Team Manager- Advice Academy Employee Development (PL)
Charles Schwab
Phoenix, AZ
03.2023 - 10.2024
- Attracted diverse talent and retaining top talent through a focus on employee engagement, creation of a positive work culture and a strong orientation to personal growth and development.
- Delivered highly influential initiatives focused on talent recruiting, new hire training and licensing, advice and financial planning training, and overall readiness to ensure team members are encouraged, coached, and provided the necessary resources to optimally build and strengthen the skills necessary to successfully transition to a role within Investor Advice Solutions.
- Regularly partnered with a cross-functional team to deliver the Advice Academy program and effectively communicate with key business partners to collaborate and deliver the programs coaching and training.
- Supervised and tracked new hire progress and manage performance expectations throughout the 12-month Advice Academy program experience and taking action to address those areas where improvement is possible and/or necessary.
- Managed the Schwab CFP cohort program and working with leaders to drive awareness and enrollments to increase CFP talent across different Schwab enterprises and general program management including reporting, participant experience, and partnering with vendor & key stakeholders.
Financial Planner/Acting Team Manager
Charles Schwab
Lone Tree, CO
10.2021 - 03.2023
- Managed a team of 11 financial planners and ensuring employees’ performance and growth, by setting clear goals and expectations, tracking progress, and uncovering themes to improve efficiencies and client satisfaction.
- Facilitated ongoing growth and skill building of team members through coaching and collaborative team activities to improve upon employee development and engagement.
- Worked with clients to help them articulate their financial goals, define their investment strategy, and provide them a framework of actionable next steps to implement their personalized financial plan while focusing on positive customer service and a being a trusted partner to our clients.
- Developed goals-based wealth management strategies focused on cash flow analysis, retirement planning, and tax and estate planning to provide clients with confidence about their financial future.
- Created and maintained relationships with Financial Consultants and Wealth Advisors to enhance their high-net-worth client’s relationship at Schwab through holistic financial planning and creating scale and efficiencies to drive business across multiple teams.
Advisory Consultant II
TIAA
Denver, CO
04.2020 - 09.2021
- Provided a range of episodic advice or a full holistic financial plan to TIAA participants in all stages of life.
- Partnered with a small, dedicated team of advisors to serve clients in a more complex, targeted segment with specialized needs.
- Leveraged enhanced digital solutions to deliver advice and excellent customer service experiences.
- Engaged with clients to drive asset growth and lifetime income solutions to meet business needs from a centralized location.
- Assessed a broad spectrum of client needs to determine the most suitable solution/recommendation for the client to help meet their financial goals. This includes full plans, episodic advice, and/or tailored individual TIAA investment and financial wellness needs (managed accounts, banking, protection, debt management, etc.).
- Developed and maintaining a pipeline of sales opportunities to ensure clients complete all steps to open and fund an account.
- Retained clients migrating from other business units by focusing on the team value proposition, superior client experience and uncovering unstated needs.
Wealth Management Client Relationship Consultant
TIAA
Denver, CO
06.2019 - 04.2020
- Assisting in managing individual relationships with high-net-worth clients across all products and services, focusing on building book of businesses, strengthening relationships, and growing and retaining assets.
- Providing client service and sales support as an integral part of the Wealth Management advisory team, focusing primarily on advice implementation, asset consolidation coordination and client counseling on income execution, including assisting clients in completing forms and reviewing forms for accuracy.
- Identifying sales and asset retention opportunities and refer to advisory team; accountable for coordinating sales cycle management activities, including follow-through on asset growth opportunities to ensure timely sales execution.
- Addressing client issues and managing client expectations.
- Performing registered and non-registered activities related to identifying client needs and identify potential issues with current financial plans (estate planning, beneficiaries, etc.); probing for client concerns and gathering additional information regarding client current financial situation and potential future needs.
- Conducting proactive client outreaches and/or marketing campaigns as determined by the Advisory team to educate clients on additional Wealth Management products and services.
- Developing & leading advisory team practice management routines to promote efficient and effective practices and support Advisory team in overall book management strategy.
Education
Master of Science - Finance
University of Denver, Daniels College of Business
Denver, COBachelor of Science -
Illinois State University, College of Business
Bloomington, ILSkills
- Financial planning
- Performance management
- Project management
- Relationship building
- Talent development
- Cross-functional collaboration
- Coaching and mentoring
- Communication skills
- Strategic planning
- Team building
- Influencing others
Websites
Certification
- Certified Financial Planner (CFP)
- Series 6
- Series 7
- Series 9 & 10
- Series 63
- Series 65
- Life Insurance Producer License
- Health Insurance Producer License
Top 5 Strengths
- Strategic
- Significance
- Futuristic
- Focus
- Relator
References
References available upon request.
Timeline
Senior Team Manager- Financial Planner (PL), Centralized Planning Group
Charles Schwab
10.2024 - Current
Senior Team Manager- Advice Academy Employee Development (PL)
Charles Schwab
03.2023 - 10.2024
Financial Planner/Acting Team Manager
Charles Schwab
10.2021 - 03.2023
Advisory Consultant II
TIAA
04.2020 - 09.2021
Wealth Management Client Relationship Consultant
TIAA
06.2019 - 04.2020
Master of Science - Finance
University of Denver, Daniels College of Business
Bachelor of Science -
Illinois State University, College of Business