Amy Hochstetler
Newton,IA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Customer Relationship Associate
Microbac Laboratories Inc.
Newton, Iowa
07.2022 - 12.2025
- Helped clients who came into the building.
- Received samples for testing.
- Stocked shelves
- Cleaned
- Printed and checked paperwork to be sent to clients.
- Repackaged and shipped sample kits.
Store Associate
Hy-Vee Food Store
Newton, Iowa
01.2022 - 07.2022
- Assisted customers with product inquiries and provided exceptional service.
- Prepared and sliced meats, cheeses, and other deli items according to standards.
- Maintained cleanliness of deli area, ensuring compliance with health regulations.
- Operated slicing machines and scales for accurate product preparation.
- Stocked shelves and displays with fresh products to enhance customer experience.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
House Cleaner
Self-employeed
Victor, Iowa
04.2016 - 12.2021
- Communicated with clients to understand specific cleaning needs and preferences.
- Developed and implemented effective cleaning schedules for various households.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Swept, mopped, vacuumed and polished floors of all types.
- Washed windows inside and outside as needed.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Organized closets according to customer specifications.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Paraprofessional
BGM Community Schools
Brooklyn, Iowa
08.2006 - 03.2016
- Assisted students with special needs in daily tasks and learning objectives.
- Organized classroom materials and resources for effective learning environments.
- Supervised students during recess and lunch to ensure safety and engagement.
- Maintained accurate records of student performance and attendance data.
- Applied positive reinforcement to redirect negative behaviors.
- Provided guidance to students in the classroom setting.
Cafeteria Worker
BGM Community Schools
Brooklyn, Iowa
08.2006 - 03.2016
- Provided friendly customer service to students and staff during mealtimes.
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Adhered to sanitation policies when cleaning work areas.
- Maintained adequate levels of condiments, trays, and silverware items for students and staff.
- Stocked shelves with necessary supplies for cafeteria operations.
- Operated the school computer accurately and efficiently to process meal charges.
- Operated an industrial dishwasher.
Education
High School Diploma -
Grinnell Community Senior High School
1333 Sunset St., Grinnell Iowa 5011205-1990
Skills
- Client communication
- Order processing
- Product knowledge
- Shipping logistics
- Attention to detail
- Multitasking capacity
- Teamwork skills
- Food services
- Sanitation and safety standards
- Strong work ethic
- Special needs assistance
References
References available upon request.
Timeline
Customer Relationship Associate
Microbac Laboratories Inc.
07.2022 - 12.2025
Store Associate
Hy-Vee Food Store
01.2022 - 07.2022
House Cleaner
Self-employeed
04.2016 - 12.2021
Paraprofessional
BGM Community Schools
08.2006 - 03.2016
Cafeteria Worker
BGM Community Schools
08.2006 - 03.2016
High School Diploma -
Grinnell Community Senior High School