Amy Hodge
Canton,NC
Summary
Dependable experienced office manager with 25+ years experience in administrative oversight. Self motivated and skilled team leader with history unifying staff under common goals, modeling organizational efficiency. Personable and dedicated Customer Service Representative with extensive experience in the tire industry. Motivated to maintain customer satisfaction and contribute to company success. Hardworking employee with customer service, multitasking and time management abilities.
Overview
28
28
years of professional experience
Work History
Office Manager
Goodyear Commercial Tire Systems
Candler, NC
06.1998 - 04.2024
- Performed office duties such as Accounts Payable, Accounts Receivable and Collections
- Weekly payroll entry daily time as well as night calls for service technicians
- Inside customer service with pricing tires and services
- Making invoices to finalize sales
- Phone call tire sales and service calls thru a fleet service
- Dispatched as many as 3 trucks accordingly
- Generate tickets for those service calls
- Ordered tires from Goodyear as well as outside vendors to keep adequate inventory levels according to sales.
- Safety Training in all areas of our policies
- Training of new associates in the office on their responsibilities.
- Maintained filing system for records, correspondence and other documents. (A/P, A/R, invoices, store to store transfers)
- Resolved customer inquiries in a timely manner while maintaining positive relationships with customers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Office Administrator
Construction company
Canton, NC
04.1996 - 05.1998
- Performed office duties such as Accounts Payable, Accounts Receivable, Collections and weekly payroll
- Answered phone, placed orders with outside vendors (tires, parts, gravel, cement and sand)
- took customer orders and ordered product for salesman
- Took daily service call jobs and dispatched dump trucks and concrete trucks to different job sites.
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems and records.
Education
High School Education -
Pisgah High School
Canton, NC06-1994
Skills
- Accounts Receivable
- Account Payable
- Credit and collections
- Banking operations
- Train in Safety and Operational policy
- Audit Procedures
- Inventory Control
- Customer Service
- Supply Management
- Office Management
- Bookkeeping
- Operations Management
- Billing
Personal Information
Title: Office Manager
References
References available upon request.
Timeline
Office Manager
Goodyear Commercial Tire Systems
06.1998 - 04.2024
Office Administrator
Construction company
04.1996 - 05.1998
High School Education -
Pisgah High School