Amy Hoffman
Customer Relations / Adminstrative Assistant
Carneys Point,NJ
Summary
Diligently skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Customer Relations Representative
Chelten House Products
Swedesboro, NJ
12.2018 - 03.2023
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promoted available products and services to customers during service, account management, and order calls.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reviewed order data to verify transactions and shipping dates.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Answered client queries and complaints to provide strong customer service.
- Developed pivot tables and custom reports in Excel.
- Prepared statistical reports with relevant company data and statistics.
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
- Prepared data by compiling and sorting information.
Legal Secretary
Law Office Of Gary M. Salber, Esquire
Pennsville, NJ
01.2014 - 01.2017
- Scheduled and made appointments for Gary M. Salber, Esquire.
- Received and placed telephone calls to clients and prospective clients.
- Obtained signatures from attorneys for legal documents.
- Filed documents with courts on behalf of attorney.
- Created, indexed, and maintained client binders.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Transcribed legal documents and phone conversations.
- Diligently edited legal correspondence for grammar and spelling.
- Assisted with preparation of trial materials and documents.
- Prepared and processed invoices for attorney billing.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Created and printed legal documents for attorneys to review.
Instructional Aide /Substitute Teacher
Quinton And Alloway Township Schools
Quinton And Alloway Township, NJ
09.2007 - 06.2011
- Applied specialized teaching techniques to reinforce social and communication skills.
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Mentored and tutored individual students needing additional help.
Legal Assistant
Phelan Hallinan & Schmieg
Mt. Laurel, NJ
01.2010 - 01.2011
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
Education
Associates in Early Childhood Education - Early Childhood Education
Salem Community College
Penns Grove, NJ 09.2004 - 05.2007
Bachelor of Arts - Liberal Arts And General Studies
Wilmington University
New Castle, DE 09.2007 - 05.2010
Timeline
Customer Relations Representative
Chelten House Products
12.2018 - 03.2023
Legal Secretary
Law Office Of Gary M. Salber, Esquire
01.2014 - 01.2017
Legal Assistant
Phelan Hallinan & Schmieg
01.2010 - 01.2011
Bachelor of Arts - Liberal Arts And General Studies
Wilmington University
09.2007 - 05.2010
Instructional Aide /Substitute Teacher
Quinton And Alloway Township Schools
09.2007 - 06.2011
Associates in Early Childhood Education - Early Childhood Education
Salem Community College
09.2004 - 05.2007
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