Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Hoffman

Broken Arrow,OK

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

22
22
years of professional experience

Work History

Receptionist

Broken Arrow Public Schools
Broken Arrow, OK
11.2023 - Current
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greeted students, parents, and visitors entering the school.
  • Provided administrative support to faculty and staff members.
  • Collected payments from parents for field trips or other activities.
  • Answered incoming calls in a timely manner and directed them appropriately.
  • Monitored attendance records and updated daily logs accordingly.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Provided administrative support to various departments, assisting with document preparation and data entry.

Educational Paraprofessional

Keller ISD
Fort Worth, TX
08.2022 - 05.2023
  • Delivered instruction individually or in small groups with support from instructor.
  • Supported students throughout academic instruction and assignments.
  • Applied positive reinforcement to redirect negative behaviors.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Offered students personalized educational, behavioral and emotional support.
  • Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Prepared instructional materials for specific classroom activities tailored to support student needs.

Paraprofessional Pre-K Aide II

Keller ISD
Fort Worth, TX
08.2020 - 06.2022

Assists Pre-K teacher in providing for the physical, instructional, social and emotional needs of students, including the preparation and management of classroom activities and routines.

  • Managed daily attendance and reported absences and tardies to for parental notification.
  • Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
  • Applied positive reinforcement to redirect negative behaviors.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Assisted children at centers during small-group learning periods.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Cleaned and organized classrooms, materials and supplies.
  • Kept 22 students safe in classroom and outside environments.

Teacher/PE Teacher

Fellowship Of The Parks
Fort Worth, TX
08.2016 - 08.2020
  • Instruct children (from 1 year of age up to 5 years of age) in activities designed to promote social, physical,and intellectual growth needed for primary school.
  • Assist in educational planning during the full school calendar year
  • Promote and assist children/parent needs and concerns throughout the year, every child is made uniquely therefore might require different needs.
  • Help parents throughout the year with their child and assist and focus on certain areas the child might be lacking in.
  • Taught students about concepts regarding fitness, health and well-being.
  • Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
  • Promoted safe and clean classroom environment conducive to individualized and small group needs.

Senior Mortgage Loan Processor

Bank of America
Richardson, TX
04.2008 - 01.2012
  • Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
  • Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
  • Inspected loan documentation for mistakes and corrected discrepancies.
  • Contacted outside sources, references and vendors to verify client financial information.
  • Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Managed conditions sent from underwriting departments.
  • Created and completed loan submission packages.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Checked approvals against established bank and government lending standards.
  • Filed completed packages quickly and efficiently.

Closing Coordinator

Washington Mutual Home Loans
Plano, TX
01.2004 - 04.2008
  • Performed title searches, ordered reports and obtained clearance documents.
  • Managed and resolved concerns, problems or issues to avoid closing delays.
  • Reviewed title commitment and insurance policies to support pre-closing documentation.
  • Handled pipeline of active deals in closing stage.
  • Delivered excellent customer service by identifying needs and recommending custom solutions.
  • Read and interpreted loan and legal documentation.
  • Reviewed loan applications and supporting documentation for completeness and compliance.
  • Scheduled loans with attorneys to close within expiration dates.
  • Worked with legal counsel, lender and title company to receive loan approval.
  • Prepared and audited loan file documents for long-term file maintenance.
  • Liaised between front line and lender or portfolio manager and underwriting.
  • Responded to customer inquiries and researched answers to questions.

Assistant

Merrill Lynch
Lake Charles, LA
06.2002 - 05.2003
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for management staff.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Maintained front desk to provide positive first impression.
  • Received and distributed mail, letters and packages.

Education

High School Diploma -

Hamilton Christian Academy
Lake Charles, LA
05.1998

Some College (No Degree) - Business Management/Marketing/Minor Psychology

McNeese State University
Lake Charles, LA

CPI Certified

Keller ISD
Fort Worth, TX

Skills

  • Student records
  • Learning method expertise
  • Skill reinforcement
  • Classroom management
  • Behavior intervention
  • Teacher support
  • Teacher assistance
  • Enrichment activities
  • Technology-based strategies
  • Individual Student Assistance
  • Teacher Support and Collaboration
  • Helping Students with Special Needs
  • Classroom Behavior Management
  • Collaboration and Teamwork
  • Collaborative and Team-Oriented
  • Customer Service
  • Loan Records Filing and Maintenance
  • Application Preparation
  • Appraisal Compilation
  • Problem Solving
  • Personal Data Collection
  • Loan Application Preparation
  • Credit Verification
  • Problem-Solving
  • Verifying Information
  • Gathering Appraisals
  • Relationship Selling
  • Credit File Updating
  • Loan File Review
  • Loan Processing Coordination
  • Customer Service and Support
  • Credit Check Knowledge
  • Customer Communication
  • Desktop Underwriter
  • Processing Documents

Timeline

Receptionist

Broken Arrow Public Schools
11.2023 - Current

Educational Paraprofessional

Keller ISD
08.2022 - 05.2023

Paraprofessional Pre-K Aide II

Keller ISD
08.2020 - 06.2022

Teacher/PE Teacher

Fellowship Of The Parks
08.2016 - 08.2020

Senior Mortgage Loan Processor

Bank of America
04.2008 - 01.2012

Closing Coordinator

Washington Mutual Home Loans
01.2004 - 04.2008

Assistant

Merrill Lynch
06.2002 - 05.2003

High School Diploma -

Hamilton Christian Academy

Some College (No Degree) - Business Management/Marketing/Minor Psychology

McNeese State University

CPI Certified

Keller ISD
Amy Hoffman