AMY HOFFMANN

Dynamic, determined, results-oriented Customer Success Delivery Manager with teo decades of professional experience in the telecommunications industry. Expertise in direct & indirect channel sales, strategic management, sales and marketing, project management, executive relations, and delivering exceptional customer experiences and success.

-Managed Lumen Indirect Business Partners revenue streams, with a primary focus on optimizing revenue management. Contributed to a 25% reduction in out-of-term revenue with assigned partners.

-Provided support to Lumen Indirect Business Partners in driving customer sales through upselling, contract renewals, and change order initiatives. Recognized with the Award of Excellence by business partner Bridgepointe Technologies due to my exceptional support.

-Successfully managed the migration of 2,000 wireless service lines for customers, exceeded sales targets by 43%, and was recognized as a member of the Verizon Winner’s Circle in 2008.

-Enhanced self-serve order utilization to 75% by providing comprehensive training on a web-based ordering platform.

-Achieved a 40% increase in monthly sales and maintained a churn rate below 1% by conducting strategic on-site customer visits.

-Elevated customer satisfaction levels leading to the retention of over 1,200 consumer accounts annually.

-Expanded the customer base by 25% and boosted monthly revenue by $25,000.

-Developed and implemented templates for the Executive Relations department resulting in a 20% reduction in processing costs.