Amy Hogan
Fort Worth,TX
Overview
14
14
years of professional experience
Work History
Implementation Manager
ADP
Louisville, KY
07.2023 - Current
- Worked closely with customers throughout the entire implementation process to ensure satisfaction with results.
- Resolved any technical issues encountered during the implementation process in a timely manner.
- Ensured that all team members involved in the implementation process had access to the resources they needed in order to complete their tasks efficiently.
- Collaborated with cross-functional teams to ensure successful integration of hardware, software, and networking components.
- Managed full project lifecycles beginning at inception and ending with customer-facing deployments.
- Conducted training sessions for staff members on how to use newly implemented systems effectively.
Advisor Service Representative
ADP
Louisville, KY
01.2022 - 07.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Audited customer account information to identify issues and develop solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
Human Resources Coordinator
Commonwealth Pain & Spine
Louisville, KY
10.2020 - 01.2022
- Managed employee onboarding, training and development, including enriching internal and external training development of both online and traditional environments.
- Explained human resources policies and procedures to all employees.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Assisted customer service with inbound and outbound calls regarding all HR inquiries.
Manager
Lowe's Companies Inc.
McKinney, TX
04.2010 - 10.2020
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Maintained lowest shrink in market and regain of 19% year over year after implementing Core 5 program, Shrink program, safety programs, monitoring receiving programs.
- Trained sales associates on external and operational shrink programs to support loss prevention initiative.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
- Maintained documents of all loss prevention activity.
- Enforced all building rules and regulations in government facilities.
Skills
- HR Compliance
- HR policies and procedures expertise
- Training and development
- Employee Relations
- Recruiting
- Onboarding and benefit enrollment
- New employee orientations
- HR audits
References
Stephanie Meharg, Previous Supervisor, Smeharg02@hotmail.com, 979-595-4325
Angela Chapla, Previous Co-worker, Achapla719@gmail.com, 469-424-3033 ext 512
Systems
Client Engagement Hub, Start Manager, Power Image, RUN, WorkForce Now, Total Source, Plan Sponsor Website, PDC templates, Cimplicity, Webex
HRIS- Paycor, Kronos, Paylocity, Paycom, Peoplesoft, ADP
Learning Management Systems- Litmos
Microsoft Suite including Excel, Word, Powerpoint, Etc
Benefit Vendor Systems- Anthem, Delta Dental, iSolved Cobra, PNC Health Care Spending Accounts, Colonial, Legal Shield, and MASA Medical Transport Solutions
Timeline
Implementation Manager
ADP
07.2023 - Current
Advisor Service Representative
ADP
01.2022 - 07.2023
Human Resources Coordinator
Commonwealth Pain & Spine
10.2020 - 01.2022
Manager
Lowe's Companies Inc.
04.2010 - 10.2020